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Ecoinsurance fees and charges

This explains when and why we apply certain fees to your ecoinsurance policy. These fees will be on top of any increase to your payments that come about as a result of changes to your cover.

Cancellation fees

If you find that the product isn't for you the option to cancel is always available.

If either you or we cancel your policy within 14 days of receiving your policy documentation we will charge you a fee of £35 plus the cost for the amount of time you have been covered unless you have made a total loss claim in which case no refund will be given and all premiums would be due.

If either you or we cancel more than 14 days after receiving your policy documentation we will charge you a fee of £50 plus the cost for the period of cover you have benefitted from. This is providing no claims have been made. If a claim has been made, or there has been an incident which may lead to a claim, no refund will be given and all premiums would be due.

For full details on cancellation fees please refer to your policy document.

For policies taken out before July 2012 our short period rates will apply, details of which can be found in your policy booklet.

Making changes to your policy

We charge a £15 administration fee if you need to change anything on your policy, such as:

  • telling us you’ve got a new car
  • adding or removing drivers
  • any change of cover, temporary or permanent.

Please call us on 0344 412 2101^ to make the changes.

Copies of Documents

You can look at or print copies of your documents on the online self service centre whenever you like. If you need us to send you new copies through the post; we’ll charge £3.

Unpaid Direct Debit

When paying by Direct Debit, if it’s returned to us unpaid we’ll charge you £20.

We will then write to you, to let you know the new date that we will take the Direct Debit payment and the £20 charge. If we can't take the money this time, you will have to ring up and pay by credit/debit card to stop the policy being cancelled.

Co-op motor ecoinsurance is arranged and administered by BISL Limited; registered in England and Wales under company number 03231094. Registered office: Pegasus House, Bakewell Road, Orton, Southgate, Peterborough, Cambridgeshire PE2 6YS. BISL Limited is authorised and regulated by the Financial Conduct Authority under register number 308896.

Calls may be monitored or recorded for security and training purposes.

^ Call charges may apply.

Applicants for insurance are subject to normal underwriting criteria. Ecoinsurance is normally available to customers aged 22 to 70 only.