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Make a Car Insurance claim

If you need to make a claim, we’ll reply to any letters or emails within five working days.

Once a settlement is agreed and you’ve sent us any documents we need, we’ll aim to send out your cheque within 24 hours.

Make sure you have these details handy:

  • the policyholder’s name, address and policy number
  • the date of the incident, how the incident happened, the location of the incident, the damage caused, property lost and details of any injuries
  • the registration number of the vehicle
  • the name, address and telephone number of the driver
  • insurance details if there is another  party involved (such as name, address, name of insurer and policy number, and registration number of car involved)
  • if you’re claiming for theft, malicious damage or vandalism then please have your crime reference number
  • if you have Enhanced Courtesy Car Cover, please let us know about anything specific you need (such as an automatic gearbox, a child car seat or a tow bar).

Co‑op Car Insurance is normally available to customers aged 17 to 75 years only.

Calls may be monitored or recorded for security and training purposes.

^ Call charges may apply.

Applicants for insurance are subject to normal underwriting criteria.