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Customer Services

Welcome to our Customer Services section. We’ve designed it to help you find information you need as quickly as possible.

We're dedicated to giving you a first-class service, and aim to

  • respond to all claims notifications within 24 hours of receipt
  • respond to all correspondence within 5 working days
  • issue settlement cheques within 24 hours of receiving the required documents.

Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.