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Complaints

Making a complaint

Please let us know if you’re not happy with our products or service. We’ll try our best to put things right and it will help us improve our service for all our customers.

Our promise is to:

  • treat you fairly
  • try to sort things out as soon as you contact us
  • If we can’t solve the problem right away, we’ll write to let you know what we’re doing to sort it out, and keep you up to date.

Making a complaint

Calls may be monitored or recorded for security and training purposes.

^Call charges may apply. Check for details if calling from a landline, a mobile or from abroad.