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Deceased Policyholder

What to do about insurance when someone dies

When one of our policies holders dies, we understand it’s a difficult time for families. Our friendly contact centre staffs are here to help deal with existing Co‑op Insurance policies.

If you’d prefer to write, send us a letter telling us the policyholder has died, and your future intentions for the policy, to the following address

Co-op Insurance
PO Box 67
Mitcheldean
GL17 0ZA

For Home Insurance policies, please include:

  • a copy of the death certificate
  • the full name, address, date of birth and occupation of the policyholder(s)
  • the full name, address, date of birth and occupation of the executor(s)/administrator(s).

For Motor Insurance policies, please include:

  • a copy of the death certificate
  • a letter explaining whether or not you want to cancel the policy.

Occasionally, we might be able to transfer the policy to another driver, if you give us their name.

If you’re cancelling the policy and we owe you a refund, please tell us who we should pay the money to and give us their details.

Please make sure you tell us the policy number whenever you get in touch - bear in mind that we only return original death certificates.

If you’d like advice on probate and organising your loved one’s estate, you may wish to get in touch with Co-op Legal Services.

Calls may be monitored or recorded for security and training purposes.

Legal services are provided by Co-op Legal Services, a trading name of Co-operative Legal Services Limited; registered in England and Wales under company number 05671209. Registered office: 1 Angel Square, Manchester M60 0AG. Co-op Legal Services is authorised and regulated by the Solicitors Regulation Authority under registration number 567391. Co-op Legal Services' professional rules are set out in the SRA Code of Conduct. The SRA Handbook, which includes the SRA Code of Conduct, is available online at www.sra.org.uk/handbook.