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Make an Insurance Claim

In order to help you, please have all your details ready so we can deal with things as quickly as possible. Most claims can be registered 24 hours a day; existing claims are dealt with during business hours. Please refer to the list below for details.

Type of InsuranceClaims ContactAvailabilityPolicy Information
Car Insurance
0345 999 8888^
New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri
Policy documents

Claims timescales
Young Driver Insurance
0345 999 8888^
New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri
Policy documents

Claims timescales
Ecoinsurance
0345 999 8888^
New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri
Policy documents

Claims timescales
Van, Taxi & Minibus Insurance
01787 466 699^

Customers with policies purchased prior to 1st July 2016 should visit our
Van Insurance contacts page
9am - 5pm
Mon - Fri


Standalone Breakdown Insurance
0845 604 7411^

(UK)
0044 1737 815867^

(from outside UK)
24 hours a day Policy documents
Add on Breakdown Insurance
0800 092 9069^

(UK)
0044 1737 815016^

(from outside UK)
24 hours a day Policy documents
Accident Recovery
0800 092 9069^

(UK)
0044 1737 815016^

(from outside UK)
24 hours a day Policy documents
Home Insurance Notify us of your claim online
0345 999 8888^
New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri
Policy documents

Claims timescales
Pet Insurance
0345 075 4583^

(policies started
post Dec 2010)
0345 999 8888^

(policies started
pre Dec 2010)
download claim form & postal details
8am - 8pm
Mon - Fri
9am - 1pm Sat
Policy documents

Claims timescales
Business Insurance
0800 046 2198^

If your policy is with Co-op Insurance or Aviva and cover commenced before 29th November 2015
24 hours a day N/A
Business Insurance
0800 015 1498^

If your policy is with Aviva and your cover commenced on or after 29th November 2015
24 hours a day N/A
Business Insurance
0800 085 4090^

If you have any other policy with Miles Smith and you need to make a claim
9am - 5pm
Mon - Fri
N/A

 

Insurance Fraud Bureau Cheatline

Type of queryContactAvailability
Cheatline
0800 422 0421^

report online
9am - 8pm Mon - Fri
9am - 5pm Sat

Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.