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Make an Insurance Claim

In order to help you, please have all your details ready so we can deal with things as quickly as possible. Most claims can be registered 24 hours a day; existing claims are dealt with during business hours. Please refer to the list below for details.

Table of claims contact details
Type of Insurance Claims Contact Availability Policy Information
Car Insurance 0345 999 8888^ New claims:
24 hours a day

Existing claims:
8.30am - 5pm
Mon - Fri
Policy documents

Claims timescales
Young Driver Insurance 0345 999 8888^ New claims:
24 hours a day

Existing claims:
8.30am - 5pm
Mon - Fri
Policy documents

Claims timescales
Ecoinsurance 0345 999 8888^ New claims:
24 hours a day

Existing claims:
8.30am - 5pm
Mon - Fri
Policy documents

Claims timescales
Van Insurance 01787 466 641^
9am - 7:30pm
Mon - Fri
9am - 5pm
Sat
 
Standalone Breakdown Insurance 0845 604 7411^
(UK)
0044 1737 815867^
(from outside UK)
24 hours a day Policy documents
Add on Breakdown Insurance 0800 092 9069^
(UK)
0044 1737 815016^
(from outside UK)
24 hours a day Policy documents
Accident Recovery 0800 092 9069^
(UK)
0044 1737 815016^
(from outside UK)
24 hours a day Policy documents
Home Insurance

Notify us of your claim online

0345 999 8888^
New claims:
24 hours a day

Existing claims:
8.30am - 5pm
Mon - Fri
Policy documents

Claims timescales
Pet Insurance 0345 075 4583^
(policies started post Dec 2010)
0345 999 8888^
(policies started pre Dec 2010)
download claim form & postal details
8am - 8pm
Mon - Fri

9am - 1pm Sat
Policy documents

Claims timescales
Business Insurance
0800 046 2198^
If your policy is with Co-op Insurance or Aviva and cover commenced before 29th November 2015
24 hours a day N/A
Business Insurance 0800 015 1498^
If your policy is with Aviva and your cover commenced on or after 29th November 2015
24 hours a day N/A
Business Insurance 0800 085 4090^
If you have any other policy with Miles Smith and you need to make a claim
9am - 5pm
Mon - Fri
N/A

 

Insurance Fraud Bureau Cheatline

Table of Fraud Bureau contact details
Type of query Contact Availability
Cheatline 0800 422 0421^

report online
9am - 8pm Mon - Fri
9am - 5pm Sat

Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.

^ Call charges may apply.