We always try to put our members and customers first, but sometimes things can go wrong.
When this happens, we always want to know about it – so we can put it right as quickly as possible. The feedback we get from our customers is really important because it helps us improve and grow as a business.
Every six months we tell the Financial Conduct Authority (FCA) about the complaints we've had from our customers. It includes how many complaints we’ve had, how many we've closed and how many we've upheld