The table below outlines the information submitted to the FCA.
CIS General Insurance Limited
Name: CIS General Insurance Limited
Group: Co-op Insurance
Period covered in this return: 1st July 2015 - 31st December 2015
Brand / Trading names covered: The Co-operative Insurance
|Product / Service Grouping*||General Insurance & Pure Protection|
|Number of complaints opened||3,500|
|Number of complaints closed||3,587|
|Complaints closed within 8 weeks (%)||99.1%|
|Closed complaints upheld by firm (%)||44.9%|
To put these figures into context 2.45 complaints were received per thousand live policies during the reporting period.
*Explanation of product/service groupings:
General Insurance & Pure Protection: this includes home, motor, travel, pet insurance and Mortgage Payment Protection Insurance (MPPI) products.