The table below outlines the information submitted to the FCA.
Name: CIS General Insurance Limited
Group: Co-op Insurance
Period covered in this return: 1st July 2016 - 31st December 2016
Brand / Trading names covered: The Co-operative Insurance/Co-op Insurance
|Product / Service Grouping*||General Insurance & Pure Protection|
|Number of complaints opened by volume of business||6.10 per 1,000 policies in force|
|Number of complaints opened||8,629|
|Number of complaints closed||8,557|
|Percentage closed within 3 days||68.5%|
|Percentage closed after 3 days but within 8 weeks||30.5%|
|Main cause of complaints opened||Delays/Timescales|
*Explanation of product/service groupings:
General Insurance & Pure Protection: this includes home, motor, assistance, travel, pet insurance and Mortgage Payment Protection Insurance (MPPI) products.