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Privacy & Cookies


When you buy insurance, we know you want to be sure that who you’re dealing with are behaving as they should. That's why we're as open as possible about what our organisation and our group of businesses do with your personal information.

For more information please call us using the appropriate number on our contact us page.


Cookies are small pieces of information sent to your computer or browsing device when you access a website. These files are not computer programmes and cannot be used to cause damage to your computer. They are often essential to helping us provide you with a good on-line experience. Some areas of the site may not function correctly without the use of cookies.

We will not use cookies to:

  • store personal information on your hard drive
  • send personal information to 3rd parties.

By accessing this website, you agree that we can place cookies on your device. You can disable cookies completely by changing your browser settings; however some areas of the site will not be accessible or may not function properly.

We have teamed up with Allianz for our Pet insurance and AXA for our Breakdown Cover. When you access the quote applications for these products, you will be entering a site hosted by Allianz or AXA. These sites will have their own cookie policy, which can be accessed when you use the quote tool.

Cookies are used to help us provide an interactive and easy to use website. They are small text files that are stored on your hard drive or in your browser’s cache memory.

Session cookies

This type of cookie is only active during the time you are using the website. As soon as you leave the site, it is deleted from your device or browser cache memory. Typical uses for these cookies include:

Completing forms

When you enter details on a form a cookie will be used to store the information you enter. If you then go back to a previous page, the cookie will remember the data you have entered so that you don’t have to enter this again.

Persistent cookies

These are cookies that will remain on your device after you have left the site or closed your web browser. They're typically used to remember settings.

Third party cookies

We have carefully selected other companies to work with in order to give the best service to our customers. Like most websites, we use 3rd party companies to provide analytics software. We use these as they are able to provide specialist software that would be expensive for us to develop ourselves.

These companies use cookies to provide us with information about how people use our site. This information is completely anonymous and is only used to improve our website.

Our website uses the following 3rd parties’ cookies for analytics purposes:

  • Webtrends Analytics
  • Omniture SiteCatalyst
  • Google Analytics.

You can find out more about the cookies they use on the Co-op Group website. This also includes a list of cookies used by us and other websites in Co-op Group.

Most websites use cookies but not all use them for the same purpose. The International Chamber of Commerce (ICC) has categorised cookies into four main groups. Below is a guide to these different types of cookies and how we use each type of cookie.

Further information about the ICC’s cookies can be found on The ICC website.

Strictly necessary cookies

These are essential in order for you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. ‘Strictly necessary’ cookies will not be used to gather information about you that could be used for marketing or remember where you’ve been on the internet.

We use these cookies to remember the information you have entered on forms so that you do not have to re-enter these details if you go back to a previous page.

Performance cookies

These cookies collect information about how visitors use a website. These cookies do not collect information that can identify a user of the site. All information these cookies collect is anonymous and is only used to improve the performance of the site.

We use these cookies to:

  • provide statistics about how people use our site, e.g. the number of visitors to a page
  • identify any errors that occur so that we improve our website
  • test different designs of our website.

Our website uses the following 3rd parties’ cookies for analytics purposes:

  • Webtrends Analytics
  • Omniture SiteCatalyst
  • Google Analytics.

We may use performance cookies in our emails to tell us how you interacted with an email we've sent you. These can easily be disabled, by setting your email client not to automatically download all content.

Functionality cookies

These cookies allow the website to remember the choices you make, such as your username or your location in order to provide enhanced and personalised features. For example a news website may store your location to provide you with the most up to date local news.

We use these cookies to remember the font size you set on some of our application forms.

Targeting and advertising cookies

These cookies are used by advertisers to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

We use these cookies to help us tailor adverts you see on third party websites, by understanding what interests you on our website.

We use advertising on other websites to bring visitors to our site. We use cookies provided by the following sites to track the number of visitors from advertisements to see how succesful they have been:



Cookies can be disabled by changing the settings in your web browser. Details on how to do this in the most common browsers are detailed below. If your browser is not listed here, you can find out how to disable cookies in the browser help section or by contacting the manufacturer.



  1. Click the burger menu firefox burger menu on the browser toolbar on the top right of the page
  2. Select Settings
  3. Scroll to and click Show advanced settings...
  4. Scroll to Privacy, click the Content settings... button
  5. In the Cookies section, you can change the following cookies settings:
    • Allow local data to be set (recommended) allows all cookies
    • Keep local data only until you quit your browser will keep the cookie data only for as long as your browser remains open
    • Block sites from setting any data will block all cookies
    • Block third-party cookies and site data blocks cookies from external web services, such as embedded advertising on pages you've visited
    • The All cookies and site data... button opens a screen where you can manage which cookies you want to keep, and which to delete.

Find out more on the Google Chrome help pages.



  1. Click the burger menu firefox burger menu on the browser toolbar on the top right of the page
  2. Choose Settings and select the Privacy panel
  3. Select remove individual cookies
  4. You can now remove all cookies, or select which cookies you want to keep/delete from the list

Find out more on the Mozilla Firefox help pages.

Internet Explorer 
  Internet Explorer


  1. At the top of the Internet Explorer window, select Tools Internet Explorer tools then Internet Options from the dropdown menu
  2. Select the Privacy tab
  3. Under Settings select Advanced
  4. Ensure Override automitic cookie handing is checked. You can now opt to Accept, Block or Prompt
    • First-party cookies i.e. from the pages you have visited
    • Third-party cookies i.e. cookies from external web services, such as embedded advertising on pages you've visited

Find out more on the Microsoft help pages.

MS Edge 
  MS Edge


  1. On the top right hand of the page, select More (. . .)
  2. Select Settings and then scroll down to View advanced settings
  3. Under Privacy and services scroll down to Cookies
  4. Select one of the following options:
    • Block all cookies will block all cookies from websites from saving to your computer
    • Block only third party cookies blocks cookies from external web services, such as embedded advertising on pages you've visited
    • Don't block cookies will allow all sites to leave cookies, including those from a third party service.

Find out more on the MS Edge support pages.



  1. In the top menu choose Safari then Preferences and click Privacy
  2. Under Cookies and website data: select
    • Always block which blocks all cookies
    • Allow from current website only which will block cookies from third party services, such as embedded advertising
    • Allow from websites I visit will allow all cookies from visited pages
    • Always allow will allow all cookies
    • You can also select the Remove All Website Data... button to clear all cookies from your browser

Find out more on the Apple support pages.

Further information about cookies

Useful information about cookies can be found at

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section.

Co-op Group

Co-op Insurance is part of Co‑op Group, the UK's largest consumer co-op. For a list of cookies we use, please visit the Co‑op Group website. This also includes a list of cookies used by other websites in Co‑op Group.

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