This site uses cookies. By continuing to browse the site, you are agreeing to our cookie policy.

Co-operative Insurance: Response to Efra Flood Report

Jonathan Guy, Head of Claims at The Co-operative Insurance says:

"The floods that hit many areas of the country this year were devastating to see and we have been doing all we can to help our customers affected by the floods to recover. It's encouraging to see that Efra are pushing for work to begin on preventative measures to lower the risk of flooding in the areas that were affected.

However, work on this scale may take years and in addition to preventative measures, the Government should also focus on continuing to support those impacted by the floods earlier this year. We are fully supportive of resilient repair work, which not only offers peace of mind, but also minimises the damage caused if flooding were to happen again. We believe that more needs to be done to make this more accessible to those impacted by flooding.  

We launched an initiative in March where we offered advice to our affected customers and gave them free access to experts who can advise them on resilient repair work - this is something that we'd like to see other insurers adopt while wider flooding schemes take time to develop."


The Co-operative Insurance launched a package of measures in March to help customers who have been badly affected by the recent floods. The initiative followed the Government’s announcement that households could be entitled to up to £5,000 if weather related repairs are more flood-resistant.

This initiative, an industry first, included the following;

  • Free advice to customers badly affected by the floods with experts visiting their home to provide resistant/ resilient repair recommendations to help protect their homes in future
  • Customer support teams on hand to help customers who would like help when applying for the Government grant


17 June 2014