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Fees & Charges

We want to make sure you’re clear about what we charge you for and when.

You can change your policy by calling 0333 0050 235^.

Here is a list of our charges:

Type of change

Fee

Missed Appointment Fee: Failures to attend an appointment to install, repair, inspect or replace a Smartbox or cancelling the appointment with less than 24 hours notice.

£45

Removal of Smartbox at your request (e.g. if your policy is cancelled or you change your vehicle)

£90

Duplicate documents or requests for paper documents

£15

Making a change to your policy (Mid term adjustments) (apart from a change of vehicle or removal of optional covers)

£15 Payable in addition to any premium adjustment generated when the change is processed

Change of vehicle

£90 in Year 1, £39 any subsequent year

Payable in addition to any premium adjustment generated when the change is processed and in addition to the £15 mid-term adjustment fee. The £90 fee is waived if the vehicle being replaced has not yet been fitted with a Smartbox.

Mid-term removal of Legal expenses cover (in association with Co-op Legal Services Limited)

£15 administration fee. There is no refund of the premium paid for the optional cover(s), if removed after the 14 day cooling-off period.

Rejected direct debit payment

If you are paying by direct debit, we reserve the right to apply a fee of £20 for any unsuccessful collection of a monthly instalment


Cancellation Fees

The fees shown below apply in addition to a pro-rata charge for time on cover.

Cancellation of the policy within the 14 day cooling-off period, either at customer request or cancelled by us:

Administration fee if Smartbox not fitted

£15

Administration fee if Smartbox fitted

£120

If a Total Loss claim has been reported

Full premium

Cancellation of the policy after the 14 day cooling-off period, either at customer request or cancelled by us:

Cancellation fee if Smartbox not fitted

£35

Cancellation fee if Smartbox fitted

£120

If a Total Loss claim has been reported

Full premium

If we declare your policy void on the grounds of fraudulent activity, we will be entitled to keep any premium you have paid.

Additional payments or refunds

Where the annual premium is paid by card we reserve the right to automatically take additional payments from, or make refunds to, your debit or credit card in respect of any additional or return premiums which may become due under the terms of your policy. Your credit card details will be held for the duration of the policy on our records for that reason and will be held securely in accordance with the Payments Card industry Data Security Standards. You will be notified in writing 14 days prior to any request for additional payment or refund.

Exclusions and limitations apply, please refer to policy documents for full details.

Calls may be monitored or recorded for security and training purposes.

^ Call charges may apply.

Co-op Young Driver Insurance is normally available to customers aged 17 to 75 years only. Applicants for insurance are subject to normal underwriting criteria.