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Make a Claim

Car accident or theft of car

If you've been in an accident or your car’s been stolen call 0345 999 8888^.

Before you call make sure that you have these details handy:

  • name and address of the policyholder along with the policy number
  • details of the claim including the date of the incident, how the incident occurred, the damage caused, property lost and any injuries sustained
  • the registration number of the vehicle, the name and address of the driver, contact and insurance details from the other party involved (e.g. name, address, telephone number, name of insurer and policy number), contact details for any witnesses to the incident and Police station address, crime reference or incident number if relevant.

Windscreen claims

If your windscreen, window or sunroof glass (other than glass roof panels) is damaged, call our appointed windscreen specialists to arrange repair or replacement on 0800 587 6887^.

Breakdown

If you’ve added RAC Breakdown to your policy and you’ve broken down, call 0800 316 7816^

Before you call, please have these details ready:

  • your car registration number
  • your location
  • what you think the problem might be.

Gadget claims

If electronic equipment is damaged as a result of an accident or stolen whilst in your vehicle and you have purchased the Gadget cover optional extra, call Supercover on 0844 847 4420^.

Key claims

If you’ve lost your keys and you have the key cover add-on, call Motorplus on 0333 241 9574^.

The Smartbox can track your stolen car

It contains a tracker that can be activated to find out where your car is log on to your dashboard to find out how to do this.

Exclusions and limitations apply, please refer to policy documents for full details.

Co-op Young Driver Insurance is normally available to customers aged 17 to 75 years only. Applicants for insurance are subject to normal underwriting criteria.

Breakdown Cover is provided on behalf of Co-op Insurance by RAC Motoring Services; Registered in England and Wales under company number 01424399 and/or RAC Insurance Ltd; Registered in England and Wales under company number 02355834. Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services is authorised and regulated by the Financial Conduct Authority under register number 310208. RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under register number 202737.

Gadget Cover is arranged by Supercover Insurance Ltd (authorised and regulated by the Financial Conduct Authority [number 313806]), underwritten by Zenith Insurance Plc, 846-848 Europort, Gibraltar. Zenith Insurance Plc is regulated by the Gibraltar Financial Services Commission and subject to a limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting insurance business in the UK (number 211787). Zenith Insurance Plc is a member of the Association of British Insurers.

Key Cover is administered by Motorplus Ltd and underwritten by UK General Insurance Limited on behalf of Great Lakes Reinsurance (UK) SE. Motorplus Ltd; Registered in England and Wales under company number 03092837; Registered Office: Speed Medical House, Eaton Avenue, Chorley, Lancashire, PR7 7NA. Motorplus Ltd is authorised and regulated by the Financial Conduct Authority under register number 309657. Great Lakes Reinsurance (UK) SE; Registered in England No. SE000083. Registered Office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. Great Lakes Reinsurance (UK) SE is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Calls may be monitored or recorded for security and training purposes.

^ Call charges may apply.