Co-op Insurance Services

Co-op Insurance Services works with carefully selected partners to provide you with high quality cover that has been designed around the needs of our members and customers.

Recently CIS General Insurance Limited, which provided Co-op Car Insurance and Co-op Home Insurance, became a limited company and changed its name to Soteria Insurance Limited.

Soteria Insurance is now owned by Soteria Finance Holdings Limited. Soteria Insurance Limited has an arrangement in place with the Markerstudy Group of companies whereby they will administer your Co-op Car Insurance or Co-op Home Insurance policy if you bought it before 3 December 2020.

Find out more about the changes.

About us

Information about Co-op Insurance

Co-op Group

Co-op Insurance Services are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members. Alongside Co-op Insurance Services, we have one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
As well as having clear financial and operational objectives, the Group is a recognised leader for its social goals and community-led programmes.

Financial results

Read the latest annual results and interim results for Co-op Group.

Investor relations

We have designed an area for institutional investors and analysts interested in the organisation, and to provide information about its treasury, debt and wholesale activities. The site also provides information regarding other brands within Co-op Group covering retail, commercial and subsidiary activities. If you are located in the United States, some content may be restricted/unavailable in accordance with US Securities regulations.


If you’d like to develop or begin your career at Co-op, there could be an opportunity near you.


Here you’ll find a list of press releases, business facts and stories relating to insurance and finance.

Sustainability reporting

As a co-op business, we believe in ethical values and in putting our money where our mouth is. The process of reporting on social, ethical and environmental impacts is important to drive performance and provides open and honest information to our customers and members. 

For further information, please see our annual, interim and sustainability reports.

Co-op Membership

The Co-op is made of members. Millions of them. It’s what makes us different from other businesses, and as a member you’ll get special offers from across the Co-op family – as well as a say in how we run things. If you share our values and principles, why not come and join us?

Fighting fraud

  • At Co-op Insurance Services, customer security is one of our highest priorities and we’re always working to keep you protected. We are dedicated to ensuring that honest customers are not impacted by the fraudulent acts of others. Our financial crime team is on hand to anticipate, address and help prevent threats and understand the implications of fraud and financial crime. Our team can provide expert guidance should you feel at risk.
  • We won’t tolerate fraud and will cancel policies, repudiate claims and will look to prosecute fraudsters. Co-op Insurance Services work together with agencies in the fight against fraud. We work with the Insurance Fraud Bureau, Cheatline and the City of London Police Insurance Fraud Enforcement Department.