About us

Important information about CIS General Insurance Ltd and the provision of your Co-op Insurance policy

This is for information only and you don’t need to take any action.  There are no changes to your insurance policy as a result of this change and the policy terms and conditions will remain the same. You’ll also still be able to get in touch with us in the same way as you’ve always done.

CIS General Insurance Limited (CISGIL) has changed its company status and no longer operates as a Registered Society and is now a limited company. It’s registered address and new company registered number is: CIS Building, Miller Street, Manchester M60 0AL; registered in England and Wales with registration number 12698289.

CIS General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under register number 435022. 

CISGIL has also changed the way that your Co-op Insurance policy is administered. Although your policy will still be underwritten by CISGIL it will now be administered and distributed through Affinity Insurance Solutions Ltd (AISL) an Appointed Representative of CISGIL.

For further information, click here.

Information about Co-op Insurance

Co-op Group

Co-op Insurance and Co-op Insurance Services are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members. Alongside Co-op Insurance and Co-op Insurance Services, we have one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
As well as having clear financial and operational objectives, the Group is a recognised leader for its social goals and community-led programmes.

Financial results

Read the latest Annual Results and Interim Results for Co-op Group.

Investor relations

We have designed an area for institutional investors and analysts interested in the organisation, and to provide information about its treasury, debt and wholesale activities. The site also provides information regarding other brands within Co-op Group covering retail, commercial and subsidiary activities. If you are located in the United States, some content may be restricted/unavailable in accordance with US Securities regulations.


We have insurance teams at our support centre in Manchester and across the UK. So if you’d like to develop, or even begin, your career at Co-op, there could be an opportunity near you.


Here you’ll find a list of press releases, business facts and stories relating to insurance and finance.

Sustainability reporting

As a co-op business, we believe in ethical values and in putting our money where our mouth is. The process of reporting on social, ethical and environmental impacts is important to drive performance and provides open and honest information to our customers and members. 

For further information, please see our Annual, interim and sustainability reports.

Co-op Membership

The Co-op is made of members. Millions of them. It’s what makes us different from other businesses, and as a member you’ll get special offers from across the Co-op family – as well as a say in how we run things. If you share our values and principles, why not come and join us?

Fighting fraud

  • At Co-op Insurance and Co-op Insurance Services, customer security is one of our highest priorities and we’re always working to keep you protected. We are dedicated to ensuring that honest customers are not impacted by the fraudulent acts of others. Our financial crime team is on hand to anticipate, address and help prevent threats and understand the implications of fraud and financial crime. Our team can provide expert guidance should you feel at risk. If you have concerns or would like to contact us, please e-mail us at: [email protected].
  • We won’t tolerate fraud and will cancel policies, repudiate claims and will look to prosecute fraudsters. Co-op Insurance and Co-op Insurance Services work together with agencies in the fight against fraud. We work with the Insurance Fraud Bureau, Cheatline, CIFAS and the City of London Police Insurance Fraud Enforcement Department.