Investor announcements

Co-op Insurance 2019 Solvency and Financial Condition Report

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CISGIL SFCR 2019 (PDF - 1.2 MB)

Download the stock exchange announcement

CISGIL Annual Results Stock Exchange Announcement 2019 (PDF - 50 KB)

Notice to the holders of Deferrable Tier 2 Notes

CIS General Insurance Limited
(LEI: 213800239LP2JJ1CF649)
(the Issuer)


to the holders of the

£70,000,000 Callable Dated Deferrable Tier 2 Notes due 2025 (ISIN: XS1229301731 / Common Code: 122930173)

(the Notes)

NOTICE IS HEREBY GIVEN by the Issuer to the Noteholders that, having obtained the necessary regulatory approvals as required under Condition 5.2 (Conditions to Redemption, Substitution, Variation or Purchase), the Issuer will redeem the Notes in full on 8 May 2020 pursuant to Condition 5.3 (Redemption at the Option of the Issuer on the Call Date) of the Notes.

The Notes will be redeemed at their principal amount, together with unpaid interest accrued to (but excluding) 8 May 2020. There are no outstanding Arrears of Interest.

Following redemption of the Notes, (i) the Notes will be cancelled and no further interest payments will be made and (ii) request will be made to the Financial Conduct Authority (the FCA) for the listing of the Notes on the Official List of the FCA and the admission to trading on the regulated market of the London Stock Exchange to be cancelled.

Unless otherwise defined in this Notice, terms used in this Notice have the meanings given to them in the terms and conditions of the Notes.

Inside information notice under MAR

This announcement relates to the disclosure of information that qualified, or may have qualified, as inside information within the meaning of Article 7(1) of the EU Market Abuse Regulation (Regulation (EU) No. 596/2014) (MAR). For the purposes of MAR and Article 2 of Commission Implementing Regulation (EU) 2016/1055, the person responsible for arranging the release of this announcement on behalf of the Issuer is Grant Mitchell, Chief Actuary and Acting CFO of the Issuer.

Media Enquiries:

Russ Brady, Head of Co-op Group Public Relations

07880 784 442 [email protected]

Investor Enquiries:

Grant Mitchell, Chief Actuary and Acting CFO Co-op Insurance

07850 720 862 [email protected]

Dated: 7 April 2020

Download the stock exchange announcement as a PDF.

Co-op Insurance 2018 Solvency and Financial Condition Report

Download the report for Co-op Insurance

CISGIL SFCR 2018 (PDF - 5.01 MB)


Download the stock exchange announcement

CISGIL Annual Results Stock Exchange Announcement 2018 (PDF - 599.04 KB)

Co-op agreement to sell insurance underwriting business to Markerstudy

18 January 2019

CIS General Insurance Limited (CISGIL) notes the announcement made today by the Co-operative Group Limited (the Co-op), of the sale of CISGIL by the Co-op to Markerstudy, with a 13 year agreement to be entered into between Co-op Insurance Services Limited (the Co-op’s insurance distribution business) and Markerstudy to distribute motor and home insurance products.

The transaction is expected to complete in Q2 2019, subject to PRA and FCA approval.

For more information please contact:

Russ Brady / [email protected] / 07880 784 442

Jenna Moss / [email protected] / 07770 441 828

Co-op Insurance 2017 Solvency and Financial Condition Report

Download the report for Co-op Insurance.

Download (PDF - 897.6 KB)

 (PDF - 3MB).

Download the stock exchange announcement.

Download (PDF - 82.64 KB)

CISGIL Stock Exchange Announcement – Update on Transformation

28 July 2017

CIS General Insurance Limited (‘CISGIL’) contracted with IBM in June 2015 to upgrade CISGIL’s key technology systems as part of a broader transformation of the manner in which CISGIL engages with members and customers.

It had been anticipated that the programme to replace and upgrade the core systems would have delivered major components of the new systems by the end of 2016. CISGIL's 2016 Annual Report and Accounts stated that delivery of the programme had been delayed, and that discussions had been held with IBM about the future direction of the programme. Since then, further discussions have been held between CISGIL and IBM, however IBM has notified CISGIL that it is terminating the contract with immediate effect.

CISGIL is considering all of its options in respect of its rights, and will be considering alternative options for updating its technology. Insurance remains a core part of The Co-op Group’s strategic plan, increasing the range of services it can provide to millions of Co-op members and customers.

In the meantime, CISGIL continues to operate on its existing systems and remains fully committed to supporting the needs of its customers and members.

Media Enquiries
Catherine Turner, Head of PR
[email protected]
07834 090783^

Jonathan Sibun, Tulchan Communications
020 7353 4200^

Investor Enquiries
Damien Duffy: Chief Financial Officer
[email protected]
0161 692 6415^

Co-op Insurance 2016 Solvency and Financial Condition Report

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Download (PDF - 3.01 MB)

Download the stock exchange announcement.

Download (PDF - 15.4 KB)

Co-op Insurance - Notice of Annual General Meeting 2016

CIS General Insurance Limited (‘Co-op Insurance’) Director Announcement - 2 June 2016

2 June 2016

Co-op Insurance today announces that Kieran O’Keeffe, Chief Financial Officer will be leaving the business and stepping down from the Co-op Insurance Board with effect from 14 October 2016 to join LV= as Finance Director, General Insurance.

Mark Summerfield, Chief Executive of Co-op Insurance comments: “I’d like to thank Kieran for his contribution to the business and wish him well for the future.  We are currently underway with our search for his replacement and will update in due course”.

Media Enquiries:
Russ Brady: Head of Group Public Relations
[email protected]
07880 784442

Catherine Turner: Head of Consumer Services PR & CEO Communications
[email protected]
07834 090783

CIS General Insurance Limited (‘Co-op Insurance’) Director Announcement (PDF - 34.72 KB)

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Stock Exchange Announcement - 7 April 2016 Report and Accounts

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CISGIL Stock Exchange Announcement - October 2015 - Notice of a Change in Ownership

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CIS General Insurance Limited Announcement of an Implementation and Managed Service Agreement with IBM

Announcement of an Implementation and Managed Service Agreement with IBM 17/6/15

CIS General Insurance Limited (‘CISGIL’) today, 17 June 2015, announces that it has entered into an agreement with IBM to build an integrated insurance platform at a total cost of £55m and to provide that platform as a managed service for 10 years. IBM will provide Technology services for all insurance business functionality including:

  • new business processing
  • claims processing
  • policy servicing
  • interfacing to third parties
  • hosting services.

but excluding:

  • desktop, network and telephony services which will continue to be sourced from within Co-op Group (‘Group’).

The selection of IBM, after a detailed evaluation process, recognises their proven experience in delivering and running a complete end to end insurance platform.

The platform will enable the general insurance business to progress and implement its strategic plan over the next 3 years and achieve its vision of being the go-to insurance provider for Co-op Members.

The strategy for the General Insurance business, of which this relationship with IBM is a key component, reaffirms CISGIL as a core business within the Group, and one which will play an important role in the development of the Group in the years ahead.   

Commenting Mark Summerfield, CEO, Co-op Insurance said: 
This strategic relationship with IBM will enhance our ability to meet the needs of our customers efficiently, effectively and innovatively. 

The capabilities delivered by the new IT platform, will allow us to increase the number of Co-op customers and members we serve, both through competitive propositions and through the development of strong distribution and insurer partnerships. 

In particular, the enhancements to our digital and data analytics capabilities will see us forge a sustainable and innovative position in the market.” 
Media Enquiries:                                                         
Russ Brady: Head of Group Public Relations       
[email protected]                                 
07880 784442                                                               
Investor Enquiries:
Kieran O’Keeffe: CISGIL CFO
kieran.o'[email protected]
07951 573756
Co-op Insurance is a major UK general insurer which offers home, motor, pet and commercial insurance products to its customers.

As a core business of Co-op Group, with approximately 1.2m insurance customers, Co-op Insurance is committed to supporting The Group purpose of “Championing a better way of doing business for you and your communities”.

Co-op Insurance pioneered the way in lowering the insurance premiums of Young Drivers as the first major insurer to launch a pay how you drive telematics insurance product for young drivers in 2011.

CISGIL underwrites the majority of business written supplemented with some small lines of business where CISGIL acts as a distributor or has a 100% reinsurance arrangement in place. It also offers commercial insurance arranged and administered by Aviva Insurance Limited and pet insurance provided, underwritten and administered by Allianz Insurance plc.

Co-op Group is the UK’s largest Co-op business with interests across food, funerals, insurance and legal services. Owned by millions of UK consumers, Co-op Group operates a total of 3,750 outlets, with more than 70,000 employees and an annual turnover of approximately £11 billion.

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Publication of prospectus 06/05/2015

The following prospectus (the Prospectus) has been approved by the UK Listing Authority and is available for viewing:

CIS General Insurance Limited £70,000,000 Callable Dated Deferrable Tier Two Notes due 2025

The full document is available to download. (PDF - 1.8MB)

A copy of the Prospectus has also been submitted to the National Storage Mechanism and will shortly be available for inspection at:

Election of home Member State under the Transparency Directive

The issuer hereby elects the United Kingdom as its home Member State for the purposes of the Transparency Directive (Directive 2004/109/EC, as amended).


Please note that the information contained in the Prospectus may be addressed to and/or targeted at persons who are residents of particular countries (specified in the Prospectus) only and is not intended for use and should not be relied upon by any person outside these countries and/or to whom the offer contained in the prospectus is not addressed. Prior to relying on the information contained in the Prospectus you must ascertain from the Prospectus whether or not you are part of the intended addressees of the information contained therein.

Your right to access this service is conditional up on complying with the above requirement.

Calls may be monitored or recorded for security and training purposes.

Call charges may apply.