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Ecoinsurance make a claim

If you need to make a claim, we’ll reply to any letters or emails within five working days.

Once a settlement has been agreed and you've sent us any documents we need, we'll aim to issue our payment to you within 24 hours.

Have these details to hand before you call:

  • the policyholder’s name and address
  • the policy number
  • details of the claim, including what was lost or damaged, when and how it happened, and whether anyone was injured
  • a crime reference number, if you’re claiming for theft, malicious damage or vandalism
  • details of any other people involved: the driver’s name, address and telephone number
  • details of any other car involved: the registration number, insurer’s name and policy number.

Co-op motor ecoinsurance is arranged and administered by BISL Limited; registered in England and Wales under company number 03231094. Registered office: Pegasus House, Bakewell Road, Orton, Southgate, Peterborough, Cambridgeshire PE2 6YS. BISL Limited is authorised and regulated by the Financial Conduct Authority under register number 308896.

Calls may be monitored or recorded for security and training purposes.

^ Call charges may apply.

Applicants for insurance are subject to normal underwriting criteria. Ecoinsurance is normally available to customers aged 22 to 70 only.