This site uses cookies. By continuing to browse the site, you are agreeing to our cookie policy.

Ecoinsurance make a claim

If you need to make a car insurance claim, call us on 0345 999 8888^

When you call, you’ll need to tell us:

  • your name, address and policy number
  • if your car was stolen, if any damage was caused or if any property was lost
  • if anyone was injured
  • where and when the incident happened
  • the other car’s registration number
  • the other driver’s, name, address, telephone number and insurance details
  • the Police crime reference number, if your car has been stolen, damaged maliciously, or if the other driver did not stop and give their details.

Windscreen and glass claims

Use the Autoglass website if your windscreen or window glass is damaged.

Autoglass will take care of your claim. You can arrange a time online for the repairer to come.

We’ll pay the full cost of repair or replacement, less any excess.

You’ll need to pay a £50 excess if your windscreen or window glass has to be replaced. The repairer will take payment on the day by credit or debit card.

There’s no excess to pay if your windscreen can be repaired. A windscreen or window glass claim will not affect your no claim discount.

Have these details to hand before you call:

  • the policyholder’s name and address
  • the policy number
  • details of the claim, including what was lost or damaged, when and how it happened, and whether anyone was injured
  • a crime reference number, if you’re claiming for theft, malicious damage or vandalism
  • details of any other people involved: the driver’s name, address and telephone number
  • details of any other car involved: the registration number, insurer’s name and policy number.

Co-op motor ecoinsurance is arranged and administered by BISL Limited; registered in England and Wales under company number 03231094. Registered office: Pegasus House, Bakewell Road, Orton, Southgate, Peterborough, Cambridgeshire PE2 6YS. BISL Limited is authorised and regulated by the Financial Conduct Authority under register number 308896.

Calls may be monitored or recorded for security and training purposes.

^ Call charges may apply.

Applicants for insurance are subject to normal underwriting criteria. Ecoinsurance is normally available to customers aged 22 to 70 only.