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Privacy and Cookies


When you buy insurance, we know you want to be sure that who you’re dealing with are behaving as they should. That's why we're as open as possible about what our organisation and our group of businesses do with your personal information.

For more information please call us using the appropriate number on our contact us page.

Personal information

Use of customer information

Fraud prevention and detection

Disclosure of your personal information

Future contact


When you visit a website, it sends small pieces of information to your computer, tablet or phone. They won’t damage anything but they can help us make sure you’re able to use the website easily and are often essential to help us provide you with a good on-line experience. Some parts of the website might not work properly without the use of cookies.

We will not use cookies to:

  • store personal information on your hard drive
  • send personal information to 3rd parties.

By accessing this website, you agree that we can place cookies on your device. You can disable cookies completely by changing your browser settings; however some areas of the site will not be accessible or may not function properly.

We have teamed up with the RAC for our breakdown cover. When you access the quote application for this product, you will be entering a site hosted by RAC. This site will have its own cookie policy, which can be accessed when you use the quote tool.

Cookies are used to help us provide an interactive and easy to use website. They are small text files that are stored on your hard drive or in your browser’s cache memory.

Session cookies

This type of cookie is only active during the time you are using the website. As soon as you leave the site, it is deleted from your device or browser cache memory. Typical uses for these cookies include:

Completing forms

When you enter details on a form a cookie will be used to store the information you enter. If you then go back to a previous page, the cookie will remember the data you have entered so that you don’t have to enter this again.

Persistent cookies

These are cookies that will remain on your device after you have left the site or closed your web browser. They're typically used to remember settings.

Third party cookies

We have carefully selected other companies to work with in order to give the best service to our customers. Like most websites, we use 3rd party companies to provide analytics software. We use these as they are able to provide specialist software that would be expensive for us to develop ourselves.

These companies use cookies to provide us with information about how people use our site. This information is completely anonymous and is only used to improve our website.

Our website uses the following 3rd parties’ cookies for analytics purposes:

  • Webtrends Analytics
  • Omniture SiteCatalyst
  • Google Analytics.

You can find out more about the cookies they use on the Co-op Group website. This also includes a list of cookies used by us and other websites in Co-op Group.

Further information about cookies

Useful information about cookies can be found at

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section.

Co-op Group

Co-op Insurance and Co-op Insurance Services are part of Co‑op Group, one of the world's largest consumer co-operatives. For a list of cookies we use, please visit the Co‑op Group website. This also includes a list of cookies used by other websites in Co‑op Group.

Calls may be monitored or recorded for security and training purposes.

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