Make a Car Insurance claim

If you need to make a claim, we’ll reply to any letters or emails within five working days.

Once a settlement has been agreed and you've sent us any documents we need, we'll aim to issue our payment to you within 24 hours.

Make sure you have these details handy:

the policyholder’s name, address and policy number
the date of the incident, how the incident happened, the location of the incident, the damage caused, property lost and details of any injuries
the registration number of the vehicle
the name, address and telephone number of the driver
insurance details if there is another party involved (such as name, address, name of insurer and policy number, and registration number of car involved)
if you’re claiming for theft, malicious damage or vandalism then please have your crime reference number
if you have Enhanced Courtesy Car Cover, please let us know about anything specific you need (such as an automatic gearbox, a child car seat or a tow bar).

Before you call

Make sure you have these details handy:

the policyholder’s name, address and policy number
the date of the incident, how the incident happened, the location of the incident, the damage caused, property lost and details of any injuries
the registration number of the vehicle
the name, address and telephone number of the driver
insurance details if there is another party involved (such as name, address, name of insurer and policy number, and registration number of car involved)
if you’re claiming for theft, malicious damage or vandalism then please have your crime reference number
if you have Enhanced Courtesy Car Cover, please let us know about anything specific you need (such as an automatic gearbox, a child car seat or a tow bar).

Co‑op Car Insurance is normally available to customers aged 17 to 75 years only.

Calls may be monitored or recorded for security and training purposes.

Applicants for insurance are subject to normal underwriting criteria.