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Next generation text service users

Get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

You can't currently get a car insurance quote, please come back on 3 December when we are launching our new product

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Next generation text service users

Please get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Next generation text service users

Get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Write to us

Next generation text service users

Get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Write to us

Next generation text service users

Please get in touch on 18001 412 2101.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Next generation text service users

Please get in touch on 18001 412 2101.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Write to us

Next generation text service users

Please get in touch on 18001 202 1829.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Recover your out-of-pocket expenses when an accident is not your fault.

Find out more

Next generation text service users

Please get in touch on 18001 316 7816

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.​​​​​​​

Write to us

Write to us

Write to us

Next generation text service users

Please get in touch on 18001 46 46 46

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

You can't currently get a home insurance quote, please come back on 3 December when we are launching our new product

Write to us

Next generation text service users

Please get in touch on 18001 46 46 46

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Write to us

Write to us

Next generation text service users

Please get in touch on 18001 46 46 46

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Write to us

Changes to your health/medical condition (applies to Annual Multi-Trip policies only) 

Please contact Co-op Travel Insurance Medical Screening Line immediately if you, or any person named on the policy develops a new medical condition or has a change in a medical condition that has already been declared to us. (Please see page 3 of the Terms and Conditions for medical declaration questions in our policy documents).

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What to do if you have a complaint

We hope that you will not have any cause to complain. In the event that you are dissatisfied please contact us in writing to the address above , or by e-mail: [email protected] or call 0330 400 1420 (Monday-Friday, 9am-5pm).

If we are unable to settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. Financial Ombudsman Service website: http://financial-ombudsman.org.uk/

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You can also renew your policy by logging into your account 

We will help you immediately if you are ill or injured outside the home area you live in (or the final country of your journey if you are on a one-way trip).  You must contact MAPFRE Assistance immediately, using the above contact number, if you go into hospital or before incurring medical expenses in excess of £500.

 Medical cover does not apply to treatment received in your home area (see Definitions on page 15 of the Terms and Conditions in our policy documents), England, Scotland, Wales, Northern Ireland and the Isle of Man or the final country of destination if you are on a one-way trip.  

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We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

• Handle all claims within 3 - 10 working days on receipt of all required info.

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(quote master policy number 36105)

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