Contact us

To find the correct customer services telephone number and contact details, please select your insurance product from the list below:

Our insurance products

Windscreen and glass repair and replacement

Make a claim online Call us on 0800 587 6887^

Car insurance (if your policy number starts with PM)

Type of query Contact Availability
Insurance enquiries including changes to your policy, renewal, adding optional extras, complaints and cancellations 03457 46 46 46^
18001 46 46 46^
(BT Text Relay)
8am - 8pm Mon - Fri 
8am - 5pm Sat 
9am - 4pm Sun
Get a quote Get a quote online 
03457 46 46 46^ 
18001 46 46 46^(BT Text Relay)
8am - 8pm Mon - Fri 
8am - 5pm Sat 
9am - 4pm Sun
Claims 0345 999 8888^ New claims: 
24 hours a day 

Existing claims: 
8.30am - 5pm 
Mon - Fri
Breakdown and free accident recovery helpline 0800 092 9069 ^~
(including Minicom service) 
0044 1737 815016 ^
(from outside UK)

24 hours a day

Windscreen repair or replacement 0800 587 6887 ^ 24 hours a day
Legal advice helpline 0330 606 9500 ^ 24 hours a day
Uninsured loss recovery enquiries 0330 606 9509 ^ 9am - 5pm Mon - Fri
Temporary replacement vehicle enquiries 0345 999 8888 ^ 8am - 7pm Mon - Fri 
9am - 5pm Sat


Write to us:

Co-op Insurance 
PO Box 67 
Mitcheldean 
Gloucestershire
GL17 0ZA

 

Ecoinsurance (if bought on a price comparison website)

Type of query Contact Availability
Insurance enquiries including changes to your policy, adding optional extras and cancellation 0344 412 2101 ^
 Secure online servicing 

If you want to use the Next Generation Text Service to talk to one of our advisors, add 18001 before the telephone number. To find out more, visit the NGTS website.
8am - 9pm Mon - Fri
9am - 5pm Sat

Get a quote

Get a quote online

0800 294 3833^
8am - 9pm Mon - Fri 
9am - 5pm Sat
Get a quote for LPG converted vehicles 03457 46 46 46 ^ 18001 46 46 46 ^
(BT Text Relay)
8am - 8pm Mon - Fri 
8am - 5pm Sat 
9am - 4pm Sun
Claims 0345 999 8888 ^ New claims: 
24 hours a day 

Existing claims: 
8.30am - 5pm 
Mon - Fri

Breakdown assistance (RAC)

0800 051 1349 ^
(prefix with 18001 for BT Text Relay)
24 hours a day
Keycare 0345 303 4004 ^ 24 hours a day
Renewal 0800 294 3837 ^ 8am - 9pm Mon - Fri 
9am - 5pm Sat

Write to us:

Co-op Insurance 
PO Box 67 
Mitcheldean 
Gloucestershire 
GL17 0ZA

Young driver insurance

Type of query Contact Availability
Insurance enquiries including changes to your policy, renewal, adding optional extras and cancellation 0333 0050 235^ 8am - 8pm Mon - Fri 
9am - 2pm Sat
Get a quote Get a quote online 
0333 0050 233^
8am - 8pm Mon - Fri 
9am - 2pm Sat
Sales enquiries 0333 0050 233^ 8am - 8pm Mon - Fri 
9am - 2pm Sat
Claims 0345 999 8888 ^ New claims: 
24 hours a day

Existing claims: 
8.30am - 5pm 
Mon - Fri
Breakdown assistance (RAC) 0800 316 7816 ^
(prefix with 18001 for type talk facilities)
24 hours a day
Key cover helpline 0333 241 9574 ^ 24 hours a day
Gadget cover helpline 0844 847 4420 ^ 9am - 6pm Mon - Fri
If your vehicle has been stolen and you wish to activate the tracker within the smartbox Refer to your online dashboard 24 hours a day
Windscreen repair or replacement 0800 587 6887 ^ 24 hours a day
Legal advice helpline 0330 606 9500 ^ 24 hours a day
Uninsured loss recovery enquiries 0330 606 9509 ^ 9am - 5pm Mon - Fri
Temporary replacement vehicle enquiries 0330 606 9509 ^ 8am - 7pm Mon - Fri 
9am - 5pm Sat


Write to us:

Customer Services Department 
Co-op Insurance 
The Connect Centre 
Kingston Crescent 
Portsmouth 
PO2 8QL

Van insurance

Type of query Contact Availability
Get a quote 01787 466 642^ 9am - 7:30pm Mon-Fri
9am - 4pm Sat
Existing policy holders 01787 466 641^ 9am - 7:30pm Mon-Fri
9am - 4pm Sat
Van insurance claims  01787 466 641^ 9am - 7:30pm Mon-Fri
9am - 4pm Sat

Home insurance

Type of query Contact Availability
Insurance enquiries, changes to your policy and cancellation 03457 46 46 46 ^ 18001 46 46 46 ^(BT Text Relay) 8am - 8pm Mon - Fri 
8am - 5pm Sat 
9am - 4pm Sun
Get a quote Get a quote online 
03457 46 46 46 ^ 18001 46 46 46 ^
(BT Text Relay)
8am - 8pm Mon - Fri 
8am - 5pm Sat 
9am - 4pm Sun
Claims Notify us of your claim online 
0345 999 8888 ^
New claims: 
24 hours a day 

Existing claims: 
8.30am - 5pm 
Mon - Fri
HomeRescue Plus advice and claim helpline 0345 607 6472 ^ 24 hours a day
Legal claims and advice helpline 0330 606 9504 ^ 24 hours a day
Renewal 0345 600 2918 ^ 8am - 8pm Mon - Fri 
8am - 5pm Sat 
9am - 4pm Sun


Write to us:

Co-op Insurance 
PO Box 67 
Mitcheldean 
Gloucestershire 
GL17 0ZA

Travel insurance

Type of query Contact Availability
Insurance enquiries including changes to your policy and cancellation 0330 400 1626^ 8am - 10pm Mon - Fri 
9am - 5.30pm Sat - Sun
Get a quote Get a quote online 
0330 400 1626 ^
8am - 10pm Mon - Fri 
9am - 5.30pm Sat - Sun
Non-emergency claims 0330 400 1505^
0203 362 2450^
(from outside UK)
9am - 5pm Mon - Fri 
Emergency medical claims 0203 362 2451 ^ 24 hours a day 


Write to us:

For sales or customer service:

Co-op Travel Insurance
2nd Floor Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2YJ

For claims or complaints matters:

Co-op Travel Insurance
One Victoria Street 
Bristol Bridge
Bristol
BS1 6AA

Pet insurance

Type of query Contact Availability
Insurance enquiries, changes to your policy and cancellation 0345 075 4582 ^ 8am - 8pm Mon - Fri 
9am - 1pm Sat
Get a quote Get a quote online
0330 102 1531 ^
8am - 8pm Mon - Fri 
9am - 1pm Sat
Claims 0345 075 4583 ^
(policies post Dec 2010)

 0345 999 8888 ^
(policies pre Dec 2010)
 download claim form & postal details
8am - 8pm Mon - Fri 
9am - 1pm Sat
Legal helpline 0370 241 4140 ^
(quote master policy number 36105)
24 hours a day


Write to us:

Allianz Insurance Plc 
Great West House (GW2) 
Great West Road 
Brentford 
Middlesex 
TW8 9DX

Business insurance

Type of query Contact Availability
Insurance enquiries including changes to your policy, renewal and cancellation 0800 046 6342 ^
For insurance policies taken out before 29th November 2015
9am - 6pm Mon - Fri
Insurance enquiries including changes to your policy, renewal and cancellation 0800 068 6205 ^
For insurance policies taken out on or after 29th November 2015
9am - 6pm Mon - Fri
Get a quote Get a quote online 
0800 158 4034^
9am - 6pm Mon - Fri
Claims 0800 046 2198 ^
If your business insurer is Co-op Insurance or Aviva and your cover commenced before 29th November 2015
24 hours a day
Claims 0800 015 1498 ^
If your business insurer is Aviva and your cover commenced on or after 29th November 2015
24 hours a day
Claims 0800 085 4090 ^
If you have any other policy through Miles Smith
9am - 5pm Mon - Fri 
Outside of office hours, in the event of an incident that requires urgent attention, please contact your insurer directly; you can find their details in your policy documentation
Legal advice helpline 0845 300 2988 ^ 24 hours a day


Write to us:

Miles Smith Limited 
PO Box 7594 
Perth 
PH2 1FA

Stand-alone breakdown insurance

Type of query Contact Availability
General enquiries including changes to your policy, renewal and cancellation 0800 028 2368 ^ 8am - 8pm Mon - Fri 
10am - 4pm Sat
Get a quote Get a quote online 
0800 028 2368 ^
8am - 8pm Mon - Fri 
10am - 4pm Sat
Claims

0330 123 1140 ^
(including Minicom service) 

0044 1737 815867 ^
(from outside UK)

24 hours a day


Write to us:

AXA Assistance (UK) Ltd 
The Quadrangle 
106-118 Station Road 
Redhill 
Surrey 
RH1 1PR 
England

Insurance fraud bureau cheatline

Type of query Contact Availability
Cheatline 0800 422 0421 ^

Report online

9am - 8pm Mon - Fri
9am - 5pm Sat


The IFB Cheatline is a free and confidential service for members of the public to report suspicions or knowledge concerning any form of insurance fraud.

Co-op Life and Health Insurance

The Life and Health business of Co-op Insurance is now part of the Royal London Group. For further information, or to access online services, visit the Royal London website.