Contact us
Car insurance (if your policy number starts with PM)
Make a claim
Existing claim
E-mail us
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
We’ll handle your claim as quickly and efficiently as possible and we'll aim to:
- Respond to your claim within 24 hours
- Respond to all correspondence within 5 working days
- Issue settlement cheques within 1 working day of receiving the required documentation
New claim
Write to us
We’ll handle your claim as quickly and efficiently as possible and we'll aim to:
- Respond to your claim within 24 hours
- Respond to all correspondence within 5 working days
- Issue settlement cheques within 1 working day of receiving the required documentation
Make a change
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Next generation text service users
Get in touch on 18001 46 46 46.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Get a quote
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Next generation text service users
Please get in touch on 18001 46 46 46.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Cancel your policy
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Write to us
Next generation text service users
Please get in touch on 18001 46 46 46.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Renew your policy
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Next generation text service users
Get in touch on 18001 46 46 46.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Make a complaint
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Write to us
Next generation text service users
Get in touch on 18001 46 46 46.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Get legal advice
Write to us
Breakdown and accident recovery
Calling from UK
Calling from abroad
Request windscreen repair
Ecoinsurance (if bought on a price comparison website)
Make a change
Call us
Opening hours
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm
Next generation text service users
Please get in touch on 18001 412 2101.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Cancel your policy
Call us
Opening hours
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm
Next generation text service users
Please get in touch on 18001 412 2101.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Renew your policy
Call us
Opening hours
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm
Make a claim
New claim
We’ll handle your claim as quickly and efficiently as possible and we'll aim to:
- Respond to your claim within 24 hours
- Respond to all correspondence within 5 working days
- Issue settlement cheques within 1 working day of receiving the required documentation
Existing claim
E-mail us
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
We’ll handle your claim as quickly and efficiently as possible and we'll aim to:
- Respond to your claim within 24 hours
- Respond to all correspondence within 5 working days
- Issue settlement cheques within 1 working day of receiving the required documentation
Keycare
Get a quote
Call us
Opening hours
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm
Make a complaint
Call us
Opening hours
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm
Sunday Closed
Write to us
Request breakdown assistance
Next generation text service users
Please get in touch on 18001 202 1829.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Young driver insurance
Make a change
Call us
Opening hours
Tuesday 8am-8pm
Wednesday 8am-8pm
Thursday 8am-8pm
Friday 8am-8pm
Saturday 9am-2pm
Sunday Closed
Get a quote
Due to the coronavirus (COVID-19) outbreak we’re putting measures in place to protect our colleagues and customers.
Make a claim
Existing claim
E-mail us
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
We’ll handle your claim as quickly and efficiently as possible and we'll aim to:
- Respond to your claim within 24 hours
- Respond to all correspondence within 5 working days
- Issue settlement cheques within 1 working day of receiving the required documentation
New claim
We’ll handle your claim as quickly and efficiently as possible and we'll aim to:
- Respond to your claim within 24 hours
- Respond to all correspondence within 5 working days
- Issue settlement cheques within 1 working day of receiving the required documentation
Renew your policy
Call us
Opening hours
Tuesday 8am-8pm
Wednesday 8am-8pm
Thursday 8am-8pm
Friday 8am-8pm
Saturday 9am-2pm
Sunday Closed
Cancel your policy
Call us
Opening hours
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 2pm
Sunday Closed
Make a complaint
Sales and service
Call us
Opening hours
Tuesday 9am-5pm
Wednesday 9am-5pm
Thursday 9am-5pm
Friday 9am-5pm
Saturday Closed
Sunday Closed
Write to us
Claims
Call us
Opening hours
Tuesday 8.30am-5pm
Wednesday 8.30am-5pm
Thursday 8.30am-5pm
Friday 8.30am-5pm
Saturday Closed
Sunday Closed
Write to us
Get legal advice
Recover your out-of-pocket expenses when an accident is not your fault.
Breakdown and accident recovery
Next generation text service users
Please get in touch on 18001 316 7816
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Auto Windscreen repair
Breakdown cover
Request breakdown assistance
Calling from UK
Next generation text service users
Please get in touch on 18001 123 1140.
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Calling from abroad
Get a quote
Call us
Opening hours
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 10am - 4pm
Sunday Closed
Make a change
Call us
Opening hours
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 10am - 4pm
Sunday Closed
Write to us
Renew your policy
Call us
Opening hours
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 10am - 4pm
Sunday Closed
Write to us
Cancel your policy
Call us
Opening hours
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 10am - 4pm
Sunday Closed
Home insurance
Make a change
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Write to us
Next generation text service users
Please get in touch on 18001 46 46 46
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Make a claim
Existing claim
E-mail us
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
New claim
Write to us
We’ll handle your claim as quickly and efficiently as possible and we'll aim to:
- Respond to your claim within 24 hours
- Respond to all correspondence within 5 working days
- Issue settlement cheques within 1 working day of receiving the required documentation
Get a quote
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Next generation text service users
Please get in touch on 18001 46 46 46
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Cancel your policy
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Write to us
Next generation text service users
Please get in touch on 18001 46 46 46
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Renew your policy
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Write to us
Make a complaint
Call us
Opening hours
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
Write to us
Next generation text service users
Please get in touch on 18001 46 46 46
Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.
Get legal advice
Life insurance
Bought before 2019
Get in touch
Call us
Opening hours
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Any life and health policies bought before 2019 are now part of the Royal London Group.
For further information, or to access online services,visit Royal London Group
Bought since 2019
Make a claim
Call us
Opening hours
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Write to us
Make a change
Call us
Opening hours
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Cancel your policy
Call us
Opening hours
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Get a quote
Call us
Opening hours
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Over 50 life insurance
Make a claim
Call us
Opening hours
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Write to us
Make a change
Call us
Opening hours
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Cancel your policy
Call us
Opening hours
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Get a quote
Call us
Opening hours
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Travel insurance
Get a quote
Due to the coronavirus outbreak we've had to pause the sale of travel insurance to new customers. Find out how this will impact you or contact one of our colleagues on 0330 400 1626^, although please appreciate our teams may be very busy at the moment.
^Call charges apply. Opening hours are Monday-Friday 9am-5pm.
Make a claim
Calling from inside the UK
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
We'll handle your claim as quickly and efficiently as possible. We will aim to respond within 5 working days at all touch points throughout your claims journey.
Calling from outside the UK
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
We'll handle your claim as quickly and efficiently as possible. We will aim to respond within 5 working days at all touch points throughout your claims journey.
Declare medical conditions
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Changes to your health/medical condition (applies to Annual Multi-Trip policies only)
Please contact Co-op Travel Insurance Medical Screening Line immediately if you, or any person named on the policy develops a new medical condition or has a change in a medical condition that has already been declared to us. (Please see page 3 of the Terms and Conditions for medical declaration questions in our policy documents).
Make a complaint
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
What to do if you have a complaint
We hope that you will not have any cause to complain. In the event that you are dissatisfied please contact us in writing to the address above , or by e-mail: [email protected] or call 0330 400 1420 (Monday-Friday, 9am-5pm).
If we are unable to settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. Financial Ombudsman Service website: http://financial-ombudsman.org.uk/
Renew your policy
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
You can also renew your policy by logging into your account
Emergency medical assistance
We will help you immediately if you are ill or injured outside the home area you live in (or the final country of your journey if you are on a one-way trip). You must contact MAPFRE Assistance immediately, using the above contact number, if you go into hospital or before incurring medical expenses in excess of £500.
Medical cover does not apply to treatment received in your home area (see Definitions on page 15 of the Terms and Conditions in our policy documents), England, Scotland, Wales, Northern Ireland and the Isle of Man or the final country of destination if you are on a one-way trip.
General enquiries
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Pet insurance
Make a claim
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
We’ll handle your claim as quickly and efficiently as possible and we'll aim to:
-
Handle all claims within 3 - 10 working days on receipt of all required info.
Make a change
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
Get a quote
Renew your policy
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
Cancel your policy
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
Make a complaint
E-mail us
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Write to us
Get legal advice
(quote master policy number 36105)
Business insurance
Get a quote
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Make a change
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Make a claim
My policy started before 29/11/2015
My policy started on or after 29/11/2015
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Any other policy through Miles Smith
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Outside of office hours, in the event of an incident that requires urgent attention, please contact your insurer directly; you can find their details in your policy documentation.
Get legal advice
Renew your policy
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Cancel your policy
Call us
Opening hours
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Van insurance
All queries
Call us
Opening hours
Tuesday 9am - 7.30pm
Wednesday 9am - 7.30pm
Thursday 9am - 7.30pm
Friday 9am - 7.30pm
Saturday 9am - 4pm
Sunday Closed
MOT and service
All queries
E-mail us
Call us
Opening hours
Tuesday 7am - 7pm
Wednesday 7am - 7pm
Thursday 7am - 7pm
Friday 7am - 7pm
Saturday Closed
Sunday Closed