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Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Next generation text service users

Please get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Breakdown and accident recovery

Cancel your policy

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Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

Next generation text service users

Please get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Make a claim

Existing claim

Call us

Opening hours
Monday 8.30am - 5pm
Tuesday 8.30am - 5pm
Wednesday 8.30am - 5pm
Thursday 8.30am - 5pm
Friday 8.30am - 5pm

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

  • Respond to your claim within 24 hours
  • Respond to all correspondence within 5 working days
  • Issue settlement cheques within 1 working day of receiving the required documentation

New claim

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Opening hours
Open 24 hours a day

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

  • Respond to your claim within 24 hours
  • Respond to all correspondence within 5 working days
  • Issue settlement cheques within 1 working day of receiving the required documentation

Make a change

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Next generation text service users

Get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Make a complaint

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Write to us

Customer Relations, Co-op Insurance, Miller Street, Manchester M60 0AL

Next generation text service users

Get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Renew your policy

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Next generation text service users

Get in touch on 18001 46 46 46.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Auto Windscreen repair

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Opening hours
Open 24 hours a day 

Legal advice

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Opening hours
Open 24 hours a day

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

Get a quote

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Opening hours
Monday 8am - 9pm
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm

Renew your policy

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Opening hours
Monday 8am - 9pm
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm

Make a change

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Opening hours
Monday 8am - 9pm
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm

Next generation text service users

Please get in touch on 18001 412 2101.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Make a claim

New claim

Call us

Opening hours
Open 24 hours a day

We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

  • Respond to your claim within 24 hours
  • Respond to all correspondence within 5 working days
  • Issue settlement cheques within 1 working day of receiving the required documentation

Existing claim

Call us

Opening hours
Monday 8.30am - 5pm
Tuesday 8.30am - 5pm
Wednesday 8.30am - 5pm
Thursday 8.30am - 5pm
Friday 8.30am - 5pm
Saturday Closed
Sunday Closed

We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

  • Respond to your claim within 24 hours
  • Respond to all correspondence within 5 working days
  • Issue settlement cheques within 1 working day of receiving the required documentation

Keycare

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Opening hours
Open 24 hours a day

Cancel your policy

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Opening hours
Monday 8am - 9pm
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm

Next generation text service users

Please get in touch on 18001 412 2101.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Breakdown assistance (RAC)

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Opening hours
Open 24 hours a day

Next generation text service users

Please get in touch on 18001 202 1829.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Make a complaint

Call us

Opening hours
Monday 8am - 9pm
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm
Sunday Closed

Write to us

Customer Relations Manager, Co-op Eco Insurance, Fusion House, Bretton Way, Peterborough, PE3 8BG

Make a change

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Opening hours
Monday 8am-8pm
Tuesday 8am-8pm
Wednesday 8am-8pm
Thursday 8am-8pm
Friday 8am-8pm
Saturday 9am-2pm
Sunday Closed

Make a claim

Existing claim

Call us

Opening hours
Monday 8.30am-5pm
Tuesday 8.30am-5pm
Wednesday 8.30am-5pm
Thursday 8.30am-5pm
Friday 8.30am-5pm
Saturday Closed
Sunday Closed

We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

  • Respond to your claim within 24 hours
  • Respond to all correspondence within 5 working days
  • Issue settlement cheques within 1 working day of receiving the required documentation

New claim

Call us

Opening hours
24 hours a day

We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

  • Respond to your claim within 24 hours
  • Respond to all correspondence within 5 working days
  • Issue settlement cheques within 1 working day of receiving the required documentation

Renew your policy

Call us

Opening hours
Monday 8am-8pm
Tuesday 8am-8pm
Wednesday 8am-8pm
Thursday 8am-8pm
Friday 8am-8pm
Saturday 9am-2pm
Sunday Closed

Get a quote

Call us

Opening hours
Monday 8am-8pm
Tuesday 8am-8pm
Wednesday 8am-8pm
Thursday 8am-8pm
Friday 8am-8pm
Saturday 9am-2pm
Sunday Closed

Cancel your policy

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 2pm
Sunday Closed

Breakdown and accident recovery

Call us

Opening hours
24 hours a day.

Next generation text service users

Please get in touch on 18001 316 7816

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.​​​​​​​

Make a complaint

Sales and service

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Opening hours
Monday 9am-5pm
Tuesday 9am-5pm
Wednesday 9am-5pm
Thursday 9am-5pm
Friday 9am-5pm
Saturday Closed
Sunday Closed

Write to us

Customer Services department, Co-op Insurance, The Connect Centre, Kingston Crescent, Portsmouth, PO2 8QL

Claims

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Opening hours
Monday 8.30am-5pm
Tuesday 8.30am-5pm
Wednesday 8.30am-5pm
Thursday 8.30am-5pm
Friday 8.30am-5pm
Saturday Closed
Sunday Closed

Write to us

Customer Relations, Co-op Insurance, CIS Building, Miller Street, Manchester, M60 0AL

Auto Windscreen repair

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Opening hours
Open 24 hours a day

Legal advice

Call us

Opening hours
Open 24 hours a day

Recover your out-of-pocket expenses when an accident is not your fault.

Find out more

Get a quote

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Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 10am - 4pm
Sunday Closed

Cancel your policy

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 10am - 4pm
Sunday Closed

Make a change

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Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 10am - 4pm
Sunday Closed

Write to us

AXA Assistance (UK) Ltd, The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR

Renew your policy

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Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 10am - 4pm
Sunday Closed

Write to us

AXA Assistance (UK) Ltd, The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR

Claims

Calling from UK

Call us

Opening hours
Open 24 hours a day

Next generation text service users

Please get in touch on 18001 123 1140.

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Calling from abroad

Call us

Opening hours
Open 24 hours a day

Get a quote

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Next generation text service users

Please get in touch on 18001 46 46 46

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Make a change

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

Next generation text service users

Please get in touch on 18001 46 46 46

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Renew your policy

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

Make a claim

Existing claim

Call us

Opening hours
Monday 8.30am - 5pm
Tuesday 8.30am - 5pm
Wednesday 8.30am - 5pm
Thursday 8.30am - 5pm
Friday 8.30am - 5pm
Saturday Closed
Sunday Closed

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

New claim

Call us

Opening hours
Open 24 hours a day

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

  • Respond to your claim within 24 hours
  • Respond to all correspondence within 5 working days
  • Issue settlement cheques within 1 working day of receiving the required documentation

Policy documents

Legal advice

Call us

Opening hours
Open 24 hours a day

HomeRescue Plus

Call us

Opening hours
Open 24 hours a day

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

Make a complaint

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Write to us

Co-op Insurance,  PO Box 67,  Mitcheldean,  Gloucestershire, GL17 0ZA

Next generation text service users

Please get in touch on 18001 46 46 46

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Cancel your policy

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 4pm

Write to us

Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire, GL17 0ZA

Next generation text service users

Please get in touch on 18001 46 46 46

Next Generation Text helps people with hearing and speech difficulties communicate with anyone over the phone.

Bought before 2019

Get in touch

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 5pm

Any life and health policies bought before 2019 are now part of the Royal London Group.

For further information, or to access online services,visit Royal London Group

Bought since 2019

Make a claim

Call us

Opening hours
Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Write to us

Customer Services, PO Box 445, Royal London House, Alderley Road, Wilmslow, SK9 0GB

Make a change

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Opening hours
Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Cancel your policy

Call us

Opening hours
Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Get a quote

Call us

Opening hours
Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Get a quote

Call us

Opening hours
Monday 8am - 10pm
Tuesday 8am - 10pm
Wednesday 8am - 10pm
Thursday 8am - 10pm
Friday 8am - 10pm
Saturday 9am - 5.30pm
Sunday 9am - 5.30pm

Declare medical conditions

Call us

Opening hours
Monday 8am - 10pm
Tuesday 8am - 10pm
Wednesday 8am - 10pm
Thursday 8am - 10pm
Friday 8am - 10pm
Saturday 9am - 5.30pm
Sunday 9am - 5.30pm

Changes to your health/medical condition (applies to Annual Multi-Trip policies only) 

Please contact Co-op Travel Insurance Medical Screening Line immediately if you, or any person named on the policy develops a new medical condition or has a change in a medical condition that has already been declared to us. (Please see page 3 of the Terms and Conditions for medical declaration questions in our policy documents).

Renew your policy

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Opening hours
Monday 8am - 10pm
Tuesday 8am - 10pm
Wednesday 8am - 10pm
Thursday 8am - 10pm
Friday 8am - 10pm
Saturday 9am - 5.30pm
Sunday 9am - 5.30pm

Write to us

Co-op Travel Insurance, 2nd Floor, Maitland House, Warrior Square, Southend-on-Sea, Essex, SS1 2YJ

You can also renew your policy by logging into your account 

Emergency medical assistance

Call us

Opening hours
24 hours a day

We will help you immediately if you are ill or injured outside the home area you live in (or the final country of your journey if you are on a one-way trip).  You must contact MAPFRE Assistance immediately, using the above contact number, if you go into hospital or before incurring medical expenses in excess of £500.

 Medical cover does not apply to treatment received in your home area (see Definitions on page 15 of the Terms and Conditions in our policy documents), England, Scotland, Wales, Northern Ireland and the Isle of Man or the final country of destination if you are on a one-way trip.  

Make a claim

Calling from inside the UK

Call us

Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed

Write to us

Insure & Go, 1 Victoria Street, Bristol Bridge, Bristol BS1 6AA

We'll handle your claim as quickly and efficiently as possible. We will aim to respond within 5 working days at all touch points throughout your claims journey.

Calling from outside the UK

Call us

Call charges
Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed

We'll handle your claim as quickly and efficiently as possible. We will aim to respond within 5 working days at all touch points throughout your claims journey.

Make a complaint

Call us

Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Write to us

The Complaints Officer, Insure & Go, 1 Victoria Street, Bristol Bridge, Bristol BS1 6AA

What to do if you have a complaint

We hope that you will not have any cause to complain. In the event that you are dissatisfied please contact us in writing to the address above , or by e-mail: [email protected] or call 0330 400 1420 (Monday-Friday, 9am-5pm).

If we are unable to settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. Financial Ombudsman Service website: http://financial-ombudsman.org.uk/

Get a quote

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 1pm
Sunday Closed

Make a claim

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 1pm
Sunday Closed

Write to us

Allianz Insurance Plc, Great West House (GW2), Great West Road, Brentford, Middlesex, TW8 9DX

We’ll handle your claim as quickly and efficiently as possible and we'll aim to:

  • Handle all claims within 3 - 10 working days on receipt of all required info.

Renew your policy

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 1pm
Sunday Closed

Write to us

Allianz Insurance Plc, Great West House (GW2), Great West Road, Brentford, Middlesex, TW8 9DX

Make a change

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 1pm
Sunday Closed

Write to us

Allianz Insurance Plc, Great West House (GW2), Great West Road, Brentford, Middlesex, TW8 9DX

Cancel your policy

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 1pm
Sunday Closed

Write to us

Allianz Insurance Plc, Great West House (GW2), Great West Road, Brentford, Middlesex, TW8 9DX

Make a complaint

Call us

Opening hours
Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 1pm
Sunday Closed

Write to us

Allianz Insurance Plc, Great West House (GW2), Great West Road, Brentford, Middlesex, TW8 9DX

Legal advice

Call us

Opening hours
24 hours a day

(quote master policy number 36105)

Get a quote

Call us

Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed

Make a change

Call us

Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Legal advice

Call us

Opening hours
Open 24 hours a day

Cancel your policy

Call us

Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Make a claim

My policy started before 29/11/2015

Call us

Opening hours
Open 24 hours a day

My policy started on or after 29/11/2015

Call us

Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed

Any other policy through Miles Smith

Call us

Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Outside of office hours, in the event of an incident that requires urgent attention, please contact your insurer directly; you can find their details in your policy documentation.

Renew your policy

Call us

Opening hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

All queries

Call us

Opening hours
Monday 9am - 7.30pm
Tuesday 9am - 7.30pm
Wednesday 9am - 7.30pm
Thursday 9am - 7.30pm
Friday 9am - 7.30pm
Saturday 9am - 4pm
Sunday Closed