Contact us
To find the correct customer services telephone number and contact details, please select your insurance product from the list below:
Our insurance products
Windscreen and glass repair and replacement
| Make a claim online | Call us on 0800 587 6887^ |
Car insurance (if your policy number starts with PM)
| Type of query | Contact | Availability |
|---|---|---|
| Insurance enquiries including changes to your policy, renewal, adding optional extras, complaints and cancellations | 03457 46 46 46^ 18001 46 46 46^ (BT Text Relay) |
8am - 8pm Mon - Fri 8am - 5pm Sat 9am - 4pm Sun |
| Get a quote | Get a quote online 03457 46 46 46^ 18001 46 46 46^(BT Text Relay) |
8am - 8pm Mon - Fri 8am - 5pm Sat 9am - 4pm Sun |
| Claims | 0345 999 8888^ | New claims: 24 hours a day Existing claims: 8.30am - 5pm Mon - Fri |
| Breakdown and free accident recovery helpline | 0800 092 9069 ^ (including Minicom service) 0044 1737 815016 ^ (from outside UK) |
24 hours a day |
| Windscreen repair or replacement | 0800 587 6887 ^ | 24 hours a day |
| Legal advice helpline | 0330 606 9500 ^ | 24 hours a day |
| Uninsured loss recovery enquiries | 0330 606 9509 ^ | 9am - 5pm Mon - Fri |
Write to us:
Co-op Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA
Ecoinsurance (if bought on a price comparison website)
| Type of query | Contact | Availability |
|---|---|---|
| Insurance enquiries including changes to your policy, adding optional extras and cancellation | 0344 412 2101 ^ Secure online servicing If you want to use the Next Generation Text Service to talk to one of our advisors, add 18001 before the telephone number. To find out more, visit the NGTS website. |
8am - 9pm Mon - Fri 9am - 5pm Sat |
|
Get a quote |
0800 294 3833^ | 8am - 9pm Mon - Fri 9am - 5pm Sat |
| Get a quote for LPG converted vehicles | 03457 46 46 46 ^ 18001 46 46 46 ^ (BT Text Relay) |
8am - 8pm Mon - Fri 8am - 5pm Sat 9am - 4pm Sun |
| Claims | 0345 999 8888 ^ | New claims: 24 hours a day Existing claims: 8.30am - 5pm Mon - Fri |
|
Breakdown assistance (RAC) |
0800 051 1349 ^ (prefix with 18001 for BT Text Relay) |
24 hours a day |
| Keycare | 0345 303 4004 ^ | 24 hours a day |
| Renewal | 0800 294 3837 ^ | 8am - 9pm Mon - Fri 9am - 5pm Sat |
Write to us:
Co-op Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA
Young driver insurance
| Type of query | Contact | Availability |
|---|---|---|
| Insurance enquiries including changes to your policy, renewal, adding optional extras and cancellation | 0333 009 6702^ | 8am - 8pm Mon - Fri 9am - 2pm Sat |
| Get a quote | Get a quote online 0333 009 6701^ |
8am - 8pm Mon - Fri 9am - 2pm Sat |
| Sales enquiries | 0333 009 6701^ | 8am - 8pm Mon - Fri 9am - 2pm Sat |
| Claims | 0345 999 8888 ^ | New claims: 24 hours a day Existing claims: 8.30am - 5pm Mon - Fri |
| Breakdown assistance (RAC) | 0800 316 7816 ^ (prefix with 18001 for type talk facilities) |
24 hours a day |
| Key cover helpline | 0333 241 9574 ^ | 24 hours a day |
| Gadget cover helpline | 0844 847 4420 ^ | 9am - 6pm Mon - Fri |
| If your vehicle has been stolen and you wish to activate the tracker within the smartbox | Refer to your online dashboard | 24 hours a day |
| Windscreen repair or replacement | 0800 587 6887 ^ | 24 hours a day |
| Legal advice helpline | 0330 606 9500 ^ | 24 hours a day |
| Uninsured loss recovery enquiries | 0330 606 9509 ^ | 9am - 5pm Mon - Fri |
Write to us:
Customer Services Department
Co-op Insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL
Van insurance
| Type of query | Contact | Availability |
|---|---|---|
| Existing policy holders | 01787 466 641^ | 9am - 7:30pm Mon-Fri 9am - 4pm Sat |
| Van insurance claims | 01787 466 641^ | 9am - 7:30pm Mon-Fri 9am - 4pm Sat |
Home insurance
| Type of query | Contact | Availability |
|---|---|---|
| Insurance enquiries, changes to your policy and cancellation | 03457 46 46 46 ^ 18001 46 46 46 ^(BT Text Relay) |
8am - 8pm Mon - Fri 8am - 5pm Sat 9am - 4pm Sun |
| Get a quote | Get a quote online 03457 46 46 46 ^ 18001 46 46 46 ^ (BT Text Relay) |
8am - 8pm Mon - Fri 8am - 5pm Sat 9am - 4pm Sun |
| Claims | Notify us of your claim online 0345 999 8888 ^ |
New claims: 24 hours a day Existing claims: 8.30am - 5pm Mon - Fri |
| HomeRescue Plus advice and claim helpline | 0345 607 6472 ^ | 24 hours a day |
| Legal claims and advice helpline | 0330 606 9504 ^ | 24 hours a day |
| Renewal | 0345 600 2918 ^ | 8am - 8pm Mon - Fri 8am - 5pm Sat 9am - 4pm Sun |
Write to us:
Co-op Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA
Travel insurance
| Type of query | Contact | Availability |
|---|---|---|
| Insurance enquiries including changes to your policy and cancellation | 0330 400 1626^ | 8am - 10pm Mon - Fri 9am - 5.30pm Sat - Sun |
| Get a quote | Get a quote online 0330 400 1626 ^ |
8am - 10pm Mon - Fri 9am - 5.30pm Sat - Sun |
| Non-emergency claims | 0330 400 1505^ 0203 362 2450^ (from outside UK) |
9am - 5pm Mon - Fri |
| Emergency medical claims | 0203 362 2451 ^ | 24 hours a day |
Write to us:
For sales or customer service:
Co-op Travel Insurance
2nd Floor Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2YJ
For claims or complaints matters:
Co-op Travel Insurance
One Victoria Street
Bristol Bridge
Bristol
BS1 6AA
Pet insurance
| Type of query | Contact | Availability |
|---|---|---|
| Insurance enquiries, changes to your policy and cancellation | 0345 075 4582 ^ | 8am - 8pm Mon - Fri 9am - 1pm Sat |
| Get a quote | Get a quote online 0330 102 1531 ^ |
8am - 8pm Mon - Fri 9am - 1pm Sat |
| Claims | 0345 075 4583 ^ | 8am - 8pm Mon - Fri 9am - 1pm Sat |
| Legal helpline | 0370 241 4140 ^ (quote master policy number 36105) |
24 hours a day |
Write to us:
Allianz Insurance Plc
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX
Business insurance
| Type of query | Contact | Availability |
|---|---|---|
| Insurance enquiries including changes to your policy, renewal and cancellation | 0800 046 6342 ^ For insurance policies taken out before 29th November 2015 |
9am - 6pm Mon - Fri |
| Insurance enquiries including changes to your policy, renewal and cancellation | 0800 068 6205 ^ For insurance policies taken out on or after 29th November 2015 |
9am - 6pm Mon - Fri |
| Get a quote | Get a quote online 0800 158 4034^ |
9am - 6pm Mon - Fri |
| Claims | 0800 046 2198 ^ If your business insurer is Co-op Insurance or Aviva and your cover commenced before 29th November 2015 |
24 hours a day |
| Claims | 0800 015 1498 ^ If your business insurer is Aviva and your cover commenced on or after 29th November 2015 |
24 hours a day |
| Claims | 0800 085 4090 ^ If you have any other policy through Miles Smith |
9am - 5pm Mon - Fri Outside of office hours, in the event of an incident that requires urgent attention, please contact your insurer directly; you can find their details in your policy documentation |
| Legal advice helpline | 0845 300 2988 ^ | 24 hours a day |
Write to us:
Miles Smith Limited
PO Box 7594
Perth
PH2 1FA
Life and health insurance bought before 2019
The Life and Health business of Co-op Insurance is now part of the Royal London Group. For further information, or to access online services, visit the Royal London website.
Life cover bought since 2019
| Type of query | Contact | Availability |
|---|---|---|
| Insurance enquiries including changes to your policy and cancellation | 0345 268 6081^ |
8am - 7pm Mon - Fri 10am - 4pm Sun |
| Get a quote | Get a quote online 0800 678 3928 ^ |
8am - 7pm Mon - Fri 10am - 4pm Sun |
| Claims | 0345 268 6082^ |
8am - 7pm Mon - Fri 10am - 4pm Sun |
Write to us:
Customer Services
PO Box 445
Royal London House
Alderley Road
Wilmslow
SK9 0GB
Stand-alone breakdown insurance
| Type of query | Contact | Availability |
|---|---|---|
| General enquiries including changes to your policy, renewal and cancellation | 0800 028 2368 ^ | 8am - 8pm Mon - Fri 10am - 4pm Sat |
| Get a quote | Get a quote online 0800 028 2368 ^ |
8am - 8pm Mon - Fri 10am - 4pm Sat |
| Claims |
0330 123 1140 ^ 0044 1737 815867 ^ |
24 hours a day |
Write to us:
AXA Assistance (UK) Ltd
The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PR
England
Insurance fraud bureau cheatline
| Type of query | Contact | Availability |
|---|---|---|
| Cheatline | 0800 422 0421 ^ | 9am - 8pm Mon - Fri 9am - 5pm Sat |
The IFB Cheatline is a free and confidential service for members of the public to report suspicions or knowledge concerning any form of insurance fraud.