Co-op Car Insurance coronavirus information

Last updated at 7am on Thursday 2 April 2020

Due to government advice around the coronavirus (COVID-19) outbreak we’re reducing our opening hours. This is to protect the safety of our colleagues but still remain available to our customers.

Our new opening hours are 9am to 6pm from Monday to Friday, 9am to 4pm on Saturdays and 10am to 2pm on Sundays.

Please only call us if it’s absolutely necessary.

Many questions can be answered by searching our general FAQs, reading our coronavirus FAQs below or checking your policy documents. You can also buy a new policy online.

We apologise for any inconvenience and appreciate your help as we find the best ways to assist customers and colleagues in these unprecedented times.

Coronavirus FAQs

My car is due its MOT and I’m unable to get to a garage, will my insurance void?

The government has extended all car and light van MOTs that are due on or after the 30 March 2020 by six months.

Providing you keep your vehicle safe to drive, your cover will not be affected as long as you get your MOT completed by the end of this extension period.  The UK Government website has the latest information.

Is it likely that the response to my complaint will be delayed due to the coronavirus outbreak?

It is possible that you may experience a delay in receiving a response to your complaint. However, we want to reassure you that we’re doing everything possible to help you during this difficult situation.

Over the next few weeks we’ll be working very hard to prioritise complaints, ensuring that we support customers most in need during this period. This may mean that it will take longer to respond to your complaint.

I can't get through to someone on the phone. How do I make sure my policy doesn't renew?

If you pay annually, and you don't want to renew, you don't need to contact us. Your policy won't renew if we don't receive payment.  If your policy is on direct debit then please cancel your direct debit at your bank.

I usually pay by GIRO but can't get to the bank, what do I do?

If you call us on 03457 46 46 46^ one our advisers will talk you through what options we have available to help.

I’m worried about how I will pay for my insurance, what options do I have? Will you still cover me if I miss a payment? 

If you have any issues making payment or have missed a payment recently, call us on 03457 46 46 46^ and one of our advisers will talk you through what options we have available to help.  

What we're doing to help

As part of our membership of the Association of British Insurers, we've made a pledge to support people affected by the impact of coronavirus.

Our pledge

1. We'll support you if you need to make a claim.

There are plans in place to continue to handle claims calls in these challenging circumstances.

2. We'll support you if you're working from home.

If you have a clerical (office) job and need to work from home due to government advice or to self-isolate, your insurance policy is still valid. You don't need to tell us about this.

3. We'll support you if you can't work from home.

If you need to drive to work instead of getting public transport because of the impact of coronavirus, your insurance policy will still be valid. You don't need to tell us about this.

4. We'll support you if use your car to help your community.

You can use your car for voluntary purposes in any capacity as an NHS volunteer to support people affected by coronavirus. Your cover is not affected and you don't need to tell us about this.

5. We'll support our keyworkers.

If you’re a keyworker and need to drive your own car to different places of work because of the impact of coronavirus, your cover is not affected. You don't need to tell us about this.