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Deceased Policyholder

What to do about insurance when someone dies

When a family member dies we understand it’s a difficult time and want to make insurance changes as easy as possible.

Please call our contact centre and one of our supportive advisors will talk you through the options available.

If you want to cancel the insurance and would prefer to write to us, send us a letter with the policy number plus name and contact details of a person to send any refund that may be due.

Co-op Insurance
PO Box 67
GL17 0ZA

If you’d like advice on probate and organising your loved one’s estate, you may wish to get in touch with Co-op Legal Services.


Calls may be monitored or recorded for security and training purposes.

Legal services are provided by Co-op Legal Services, a trading name of Co-operative Legal Services Limited; registered in England and Wales under company number 05671209. Registered office: 1 Angel Square, Manchester M60 0AG. Co-op Legal Services is authorised and regulated by the Solicitors Regulation Authority under registration number 567391. Co-op Legal Services' professional rules are set out in the SRA Code of Conduct. The SRA Handbook, which includes the SRA Code of Conduct, is available online at