Ecoinsurance FAQs

How do I log in to the self-service centre?

Ecoinsurance

Log in to the self-service centre to let us know about a change.

You can also:

  • view and download your policy documents
  • make a payment
  • change a payment.

Young driver

If you have our young driver insurance, visit the driving dashboard page to:

  • check your driving scores
  • view your policy documents.

If you want to make a change to your policy, please call 0333 0050 235^.

Co-op Car Insurance

If you bought your Co-op Car Insurance through the Co-op Insurance website, or over the phone, you can make changes to your policy by calling 03457 46 46 46^.

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How do I renew my Co-op Car Insurance?

We’ll send you a renewal invitation at least three weeks before your renewal date.

Paid monthly?

Your policy will be renewed automatically.

If any details have changed please call us on 0345 600 2918^.

If we’re unable to take the first direct debit payment we’ll cancel your policy on your renewal date.

Paid annually?

Please get in touch on 0345 600 2918^ at least 7 days before the renewal date to renew with a debit or credit card (or to switch to monthly direct debit).

Got Ecoinsurance?

Your policy will renew automatically unless you’ve told us you do not want it to (check your policy details).

Do not worry, we’ll contact you by text and email to remind you of your renewal date, in case you want to cancel.

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What is the standard excess for car insurance?

The standard excess is the amount you pay for any claim for loss of or damage to your car.

The standard excess amount is £150 for customers who bought their policy directly from Co-op Insurance, and for customers who have our Ecoinsurance (usually bought through a price comparison website).

For windscreen and glass the excess is £75 for a replacement and £15 excess for repairs.

Other compulsory excesses may apply depending on your age and experience.

If you’re an existing customer please refer to your policy documents and booklets for details of all excesses which may apply.

Can I change my payments part way through my Co-op Car Insurance policy?

No, this is not possible. 

We may be able to change the date the direct debit is taken.

To make a change to an Ecoinsurance policy, visit the online self-service centre.

Do I get European cover as standard?

Our car insurance gives cover for driving in the European Union (EU) and associated countries for up to 8 days in any policy year.

If you want to travel within the EU for more than 8 days, you can add extended foreign use to your policy. This allows you to go on multiple trips of up to 90 days each.

To add extended foreign use get in touch on 03457 46 46 46^.

If you’re looking for a new policy please get a quote online and add European Cover as an optional extra.

Got Ecoinsurance?

Ecoinsurance customers get 30 days of European cover as standard and can add additional days by calling 0344 412 2101^.

Got young driver insurance?

You get 8 days of European cover. There is no option to extend this.

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Do I need a Green Card?

The UK left the EU on 31 January 2020 with a withdrawal agreement in place. As part of the withdrawal agreement, there’s a transitional period until 31 December 2020. This means you don’t need a Green Card to travel in the EU and associated countries.

You will still need a green card to travel in any countries outside the EU listed in your policy documents.

What is a Green Card?

A Green Card is an international certificate of insurance that:

  • the EU and other associated countries recognise
  • allows you to drive across international borders
  • enables victims of accidents involving foreign-registered vehicles to make compensation claims.

Where do I need to use it?

You’ll need it for any countries outside the EU listed in your policy documents.

From 1 July onwards, green cards do not need to be printed on green paper. They can be printed in black and white, on plain white paper. This means that you can print out your own copy at home to prepare for your trip.

If you have a car insurance or young driver policy, we can email you a PDF document to print at home. You must print the document and carry a hard copy on your travels. The green card will not be accepted as an electronic copy.

Alternatively, you can ask us to send you a green card through the post.

If you have an ecoinsurance policy, where your policy reference begins with BQD, we will send your card in the post. You will not be able to get your green card via email.

Call us two weeks (three weeks for ecoinsurance) before your trip to get one via email or post:

  • Car insurance: 03457 464 646^
  • Young driver insurance: 0333 009 6702^
  • Ecoinsurance: 0344 412 2101^

Where can I find out more about Green Cards?

Visit the Association of British Insurers’ website.

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What do I do if I don't want to renew my car insurance?

Paid monthly?

If you do not want your policy to renew automatically please get in touch on 0345 600 2918^ before your renewal date.

Paid annually?

You don't need to do anything. The policy will expire on its renewal date.

Got Ecoinsurance?

Your policy will renew automatically unless you’ve told us you do not want it to (check your policy details).

Do not worry, we’ll contact you by text and email to remind you of your renewal date, in case you want to cancel.

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