Ecoinsurance FAQs

How do I log in to the self-service centre?

Ecoinsurance

Log in to the self-service centre to let us know about a change.

You can also:

  • view and download your policy documents
  • make a payment
  • change a payment.

Young driver

If you have our young driver insurance, visit the driving dashboard page to:

  • check your driving scores
  • view your policy documents.

If you want to make a change to your policy, please call 0333 0050 235^.

Co-op Car Insurance

If you bought your Co-op Car Insurance through the Co-op Insurance website, or over the phone, you can make changes to your policy by calling 03457 46 46 46^.

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How do I renew my Co-op Car Insurance?

We’ll send you a renewal invitation at least three weeks before your renewal date.

Paid monthly?

Your policy will be renewed automatically.

If any details have changed please call us on 0345 600 2918^.

If we’re unable to take the first direct debit payment we’ll cancel your policy on your renewal date.

Paid annually?

Please get in touch on 0345 600 2918^ at least 7 days before the renewal date to renew with a debit or credit card (or to switch to monthly direct debit).

Got Ecoinsurance?

Your policy will renew automatically unless you’ve told us you do not want it to (check your policy details).

Do not worry, we’ll contact you by text and email to remind you of your renewal date, in case you want to cancel.

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What is the standard excess for car insurance?

The standard excess is the amount you pay for any claim for loss of or damage to your car.

The standard excess amount is £150 for customers who bought their policy directly from Co-op Insurance, and for customers who have our Ecoinsurance (usually bought through a price comparison website).

For windscreen and glass the excess is £75 for a replacement and £15 excess for repairs.

Other compulsory excesses may apply depending on your age and experience.

If you’re an existing customer please refer to your policy documents and booklets for details of all excesses which may apply.

Can I change my payments part way through my Co-op Car Insurance policy?

No, this is not possible. 

We may be able to change the date the direct debit is taken.

To make a change to an Ecoinsurance policy, visit the online self-service centre.

Do I get European cover as standard?

Our car insurance gives cover for driving in the European Union (EU) and associated countries for up to 8 days in any policy year.

If you want to travel within the EU for more than 8 days, you can add extended foreign use to your policy. This allows you to go on multiple trips of up to 90 days each.

To add extended foreign use get in touch on 03457 46 46 46^.

If you’re looking for a new policy please get a quote online and add European Cover as an optional extra.

Got Ecoinsurance?

Ecoinsurance customers get 30 days of European cover as standard and can add additional days by calling 0344 412 2101^.

Got young driver insurance?

You get 8 days of European cover. There is no option to extend this.

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Do I need a Green Card?

The UK left the EU on 31 January 2020 and an agreement with the EU has been reached which means that Green Cards will be required as proof of insurance when driving in the EU and EEA.

You will need to carry a Green Card when driving in the EU and EEA. Those who travel without one may be breaking the law and may not be allowed to drive in the country they are visiting.

Vehicles towing a trailer or caravan will also need a separate Green Card for the trailer or caravan.

  • If you require a Green Card for your vehicle and caravan/trailer please contact us 21 days before you are travelling and we will arrange for one to be sent to you.

In addition to a Green Card, you will need to take your driving licence and V5C log book with you and display a GB sticker on your vehicle.

You may also need an International Driving Permit to drive in some EU/EEA countries.

For more information on driving abroad and any required documentation, please review the following websites:

 

What do I do if I don't want to renew my car insurance?

Paid monthly?

If you do not want your policy to renew automatically please get in touch on 0345 600 2918^ before your renewal date.

Paid annually?

You don't need to do anything. The policy will expire on its renewal date.

Got Ecoinsurance?

Your policy will renew automatically unless you’ve told us you do not want it to (check your policy details).

Do not worry, we’ll contact you by text and email to remind you of your renewal date, in case you want to cancel.

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