This site uses cookies. By continuing to browse the site, you are agreeing to our cookie policy.

HomeRescue Plus

What is HomeRescue Plus?

This optional extra allows you to cover your home against unexpected emergencies that need immediate action to prevent further damage to your home and/or make your home safe, secure, and habitable.

It covers up to £250 (inclusive of VAT) for emergency repairs for:

  • failure of your boiler, hot water system, central heating or main heating source
  • failure of the gas or electricity supply within the home
  • plumbing problems relating to blocked drains, leaking pipes, leaking radiators, water tanks or blocked toilet waste pipes within the home
  • infestation of the home by brown rats, black rats, house mice, field mice, squirrels and wasps' nests or hornets' nests
  • permanent and irreplaceable loss of all keys required to gain access to the home.

Cover does not apply to garages, greenhouses or outbuildings.

Further benefits

We have teamed up with AXA Assistance (UK) Ltd to bring you home emergency cover with HomeRescue Plus.

  • a 24-hour helpline - if you need assistance, day or night
  • immediate access to a trusted network of approved repairers
  • £100 towards the cost of overnight accommodation (including transport) if your home becomes uninhabitable overnight
  • no limit on the amount of times you can claim in a year
  • no excess to pay
  • your No Claim Discount is not affected.

How to buy

You can purchase HomeRescue Plus cover with your policy by selecting 'Add' for the 'HomeRescue Plus' option when you get a quote.


The cover is not available where the home is not your main residence.

Cover is not available if you are a tenant or a landlord or not living at the address to be insured.

Cover does not apply to garages, greenhouses or outbuildings.

The following exclusions also apply:

  • any costs incurred which have not been authorised
  • any event occuring as a result of the deliberate act of any utility company.

As you may expect, our features are subject to limitations and/or exclusions, so please speak to our call centre or view our policy documents online for further details.

Home Emergency Cover is provided on behalf of Co-op Insurance by AXA Assistance (UK) Ltd; Registered in England and Wales under company number 02638890. Registered Office: The Quadrangle, 106-118 Station Road, Redhill, Surrey RH1 1PR. AXA Assistance (U.K.) Limited is authorised and regulated by the Financial Conduct Authority under register number 439069.

Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.

Applicants for insurance are subject to normal underwriting criteria.