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Make a Home Insurance claim

We’ll do everything we can to make your claim an easy process. 

We aim to:

  • respond to all claims notifications within 24 hours of receipt
  • respond to all correspondence within 5 working days
  • issue payment within 24 hours of receiving the required documents.

There are two ways you can contact us to make a claim:

1. Notify us online

You can start the claim online and we’ll call you back to go through the details.

Notify us online

2. Call us

If your claim is urgent – meaning your property is not safe, secure or watertight – please call our claims line on 0345 999 8888^. We’re available 24/7.

Please have these details ready when you contact us:

  • name and address of the policyholder
  • policy number
  • details of the claim, including what was lost or damaged, when and how it happened, and whether anyone was injured.

Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.