13 January 2017
- Co-op proactively contacting customers in high risk areas
Thousands of people are being evacuated from homes and properties along the eastern coast of England, amid severe flood warnings due to a storm surge whilst many more are preparing for challenging weather conditions. As a result, Co-op Insurance is offering consumers advice about what to do to prepare for potential flooding and stormy weather.
Jonathan Guy, Head of Claims at Co-op Insurance, says: “We have been proactively contacting our customers in the Jaywick area to ensure that they are aware of the flood warnings and to let them know we are here for them.
“If a flood does happen, we would urge people not to do anything that puts them personally at risk, such as trying to drive in flood waters. Possessions can be replaced, but people can’t.
“We continue to assess the situation and are here to help our customers should they need us, with extra staff on standby to cover what could potentially be a busy weekend. This is understandably a worrying time for many people in these affected areas and we want to ensure that they focus on what is really important to them and to try to ensure that the claims process is the least of their worries.”
Any customers affected who need to claim can call us on our 24 hour claims line: 0345 999 8888^.
Co-op Insurance advice on what to do before a storm hits:
- If you have been told to evacuate, ensure that you do so and remove yourself from potentially life threatening situations.
- Make sure you have emergency contact numbers in a safe place i.e. insurance claims number and policy number, local authority and utility company contact details.
- If you are in a flood risk area, if possible move your car to higher ground where flooding is less likely – don’t drive as the flood hits as this is potentially dangerous.
- Move any valuable or essential items in your property upstairs.
- Unplug all your electrical items in case of any power surges.
- Know where to switch off your utilities at the mains – gas, electricity and water.
- Back up computers and switch them off to avoid losing any sentimental items e.g. photographs.
- If you lose power, have a torch at the ready instead of candles as these could pose a fire hazard.
- Have a storm kit ready including any essential items such as blanket, torch, water and easy to eat non-perishable foods.
- Keep pets warm and indoors.
For more information contact:
Press & Media Relations Manager
Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.
^Call charges may apply.