We understand that you may be concerned about coronavirus (COVID-19). Find out how this impacts you.
In light of the impact that coronavirus (COVID-19) is having globally, we’ve made the difficult decision to pause the sale of travel insurance to new customers.
This is a decision that we’ve made very reluctantly. Due to an unprecedented increase in new travel insurance policies over the last month, we want to make sure that all of our existing Co-op Travel Insurance customers receive the service they expect from us.
On 12 March 2020 we made the difficult decision to remove cover for all coronavirus (COVID-19) related events on new policies.
We made this decision in order to ensure that we can continue to meet the needs of our existing customers. The exclusion went live at 23:59 on 12 March 2020.
On the same day, the World Health Organisation also upgraded the coronavirus (COVID-19) outbreak to a worldwide pandemic.
Based on this, we took the further decision to class the coronavirus disease (COVID-19) as a “Known Event” in line with our policy terms and conditions from 13 March 2020.
Since then, the Foreign and Commonwealth Office (FCO) has updated its advice for British nationals, as follows:
We appreciate that many of our customers will be confused as to where this leaves them.
To help you understand what this means for you, and how your travel insurance policy might help, please take a look at the following information and FAQs.
In recognition of those who are most immediately affected by the above, the focus of these FAQs is on those who are either due to travel between 17 March and 15 April 2020, or who are already abroad.
If you are not due to travel until after 15 April 2020, we ask that you don’t try to call us right now. We are working extremely hard to prioritise customers with urgent issues, including those who are currently abroad.
If you have questions that are not answered and it is urgent, get in touch.
We’ll continue to monitor the situation closely and we’ll provide updates on our website and social media channels. Our contact centres are open, although please appreciate our teams may be very busy at the moment.
We remain totally committed to providing travel insurance for Co-op customers. This is only a temporary change given the exceptional circumstances.
Co-op Travel Insurance from Co-op Insurance Services is arranged and administered by Insure & Go Insurance Services Limited and underwritten by MAPFRE Asistencia Compañía Internacional de Seguros y Reaseguros, SA, which is authorised by Dirección General de Seguros y Fondos de Pensiones and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority; details about the extent of this limited regulation are available on request. UK Registered Office; Dixon House, 72-75 Fenchurch Street, London, EC3M 4BR. Company Number; FC021974. Branch Number: BR008042. Co-op Insurance Services is not part of MAPFRE Asistencia.